How do I contact ebay about a case? | Returns

4dx6lemmerj · 2025-03-11T04:08:29.219000Z

I sold an item and the buyer requested a return, claimed the box was damaged when he received it. He also claimed it was not as described, improperly packaged, etc. ebay allowed him to return the item. I reported the buyer for misusing ebay's return policy. A case is now opened. It has been 2 weeks and I have not received the item back or any update on this case. There is no return tracking number listed. Every time I look at the case there has been no update. I'm not sure what I'm supposed to do at this point. I've tried to contact ebay about this but keep going around in a circle on the website. How do I contact ebay about an open case?What are my obligations as a seller? And how long do I need to wait for this return or an update from ebay?

Discussions

How do I contact ebay about a case? | Returns | eBay Community