Help me with my problem to refund. | Returns

dmitrib-77 · 2023-05-22T06:41:33.796000Z

I'm having trouble with seller, please help me to understand how i can get refund! I have purchased fishing rod shipping in Latvia, I have paid shipping costs for delivery from UK. Product received in horrible condition with three defect and totally damaged, its not possible to use it! I have contacted seller provided all pictures with defects! Seller agrees to make return. Following ebay rules seller suppose to pay for shipping back defective or damaged item. I have provided address information and time when shipping company can pick up item. BUT! Seller suppose to send shipping label to me, im trying to contact him during all week he ignores my messages and do not reply. The last message from him was that he don't ship products to Latvia, this is obviously deception. He is pretending that he was not able to send and sell item to Latvia. This situation inexcusable.

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Help me with my problem to refund. | Returns | eBay Community