Getting refund for faulty electronic item China | Returns

soppidha-0 · 2025-03-02T09:31:52.862000Z

I was sent a faulty electronic item from a seller in China.I explained the item was faulty and that I wanted a refund.They have tried to say that the item was not faulty when they posted it and tried to make me doublecheck I can switch it on etc.They keep trying to offer me a replacement but I have already bought a replacement from the UK.How do I make sure that when I return the item to them they are going to give me a refund? I get the feeling they are going to make this as awkward as possible. They are asking for my PayPal account number or eBay collection account number so they can set up return postage (but I'm not sure what these things are because I don't have PayPal and I checked out as a guest.) Please can someone advise how to make them commit to a refund (not replacement) and a way of ensuring the postage will definitely be tracked so they canâ€™t then say they never received it? The item is worth Â£100 so I donâ€™t want to lose that. Any help welcome thanks.

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Getting refund for faulty electronic item China | Returns | eBay Community