getting hit with scammer buyers please help, recently we had several buyers sending empty boxes. | Returns

hot-deal.bay · 2024-05-22T12:37:07.221000Z

please help we had several returns where buyers changed the address on the return label and returned items to neighbors with same zip with empty boxes. We ended up giving a refund to buyers since it shows delivered on our side and per eBay, we have to provide a refund. We called USPS and also postal inspectors and got no help it is very time-consuming. so far what we found online and with experience eBay does not provide seller protection for buyers doing this type of fraud. What can be done to protect sales?

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getting hit with scammer buyers please help, recently we had several buyers sending empty boxes. | Returns | eBay Community