Fundamental flaw in system when buyer owes money after return | Returns

vintagesun · 2023-02-18T17:46:44.792000Z

I had a buyer start a remorse return, but when it came time to send the refund, I would get an error that said â€œcannot process refund, contact eBayâ€. I finally realized it was because the buyer actually owed me money from the return, so eBayâ€™s system couldnâ€™t process it. return was for $15 so because eBay takes out the FVF first, I would have owed $10 to the buyer. But because this was a remorse purchase, the buyer had to pay $12 to ship it back. eBayâ€™s system takes that $12 for the postage out of what is given back in the return. Because it cost more than what the buyer was to receive, it errors out. When I called eBay to explain this, the agent said â€œoh ok, no problems because eBay will just give a full refund and the original shipping backâ€ I laughed because that made zero sense but if thatâ€™s what eBay wanted to do then ok. Except that eBay took the full refund and original shipping out of my account. So now Iâ€™m out the money completely, including the original shipping cost. I have asked for this to be appealed, but I have not heard anything back. Iâ€™m not sure if thereâ€™s any eBay members who can help with this, but this needs to be fixed and Iâ€™d like the money owed to me to be given back.

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Fundamental flaw in system when buyer owes money after return | Returns | eBay Community