As you are somewhat being new to selling...us old timers(not old) but around...we have experienced a bad sell every now and then.
A bad sale will stay with a seller for a rather long time.
This is like business like retail.
I had a few bad returns. Funny now...but at that time it made me so mad. I sell stamps.
Imagine getting a dark plastic bag with tracking with something gooey in it where I had to pick it up at the post office because the mailman wouldn't touch it. I refused...and I contested...I got charged another 20 bucks for that...
I also remember getting a girlie post card returned instead of my stamps.
And I got a buyer do a dispute with a credit card after "260 days".
I just moved on. It's a part of selling.
Every day brings sometimes a new "you name it"....but as Churchill would say "never give up"...or something like that. Just let it go and keep selling!
We certainly appreciate everyone's input. But, in the first appeal, eBay did actually do the right thing and reverse the original refund that they issued. We have faith that they truly were protecting us. More to come as for the jewelry lots.
Yes, and they were very VERY upset with us. She told us to issue her a shipping label so it would let the refund go through. Then, once we did she was irate because now she actually has to send it back rather than get to keep it. Then after that she immediately requested refunds and or returns on 6 other lots. We are new to this and didn't know what to do and we trusted her.
Right now all you can do is wait to see if they return the items or not.
If they do return, hopefully they'll return everything. Even if they don't, you'll still have to refund the buyer.
When a buyer files an INAD, the seller doesn't have many options.
Unavailable member
·2 years ago
Their profile isn't available.
If it is for those vintage pocket lighters USPS may have confiscated them because lighters can't be shipped by air due the possibility of any lighter fluid in them. They must be shipped ground not expedited shipping USPS packaging instruction 3C
The buyer chose Priority Mail and we didn't know any better. The lighters were all old but most never even sold. They originally came from a distributor/vendor who evidently died many many years ago and his inventory was recently donated to a non-profit thrift store that our dad volunteers at. None of them had ever had fluid in them before.
Unavailable member
·2 years ago
Their profile isn't available.
Even though you say they never had fluid in them USPS wouldn't know that nor take any chances of them igniting in flight. Call USPS and do a trace on the tracking number.
Thank you, but again, this is NOT the transaction we are talking about. The one we are talking about is roughly 15 times that amount prior to taxes.
@amayasattic
I'm guessing that it's a buyer of (some/all) the jewelry lots on 3/28 (and/or 3/29), no? If they've opened claims on all of the lots, approve them and get your items back before refunding. I mean, so far, there's been no theft...
Is it possible to accept the return and have them pay the postage. At this point, we are almost 100% convinced that this whole thing was planned out. And we do actually feel like eBay might even be trying to protect us because of some other "coincidences"
Is it possible that eBay would allow the return and force them to pay for return shipping?
Is it possible to accept the return and have them pay the postage. At this point, we are almost 100% convinced that this whole thing was planned out. And we do actually feel like eBay might even be trying to protect us because of some other "coincidences"
Is it possible that eBay would allow the return and force them to pay for return shipping?
@amayasattic
I do not think it's possible, even in light of any other "coincidences". I'm sorry I don't have better news...
albertabrightalberta
·2 years ago
I can explain it to you but I can't understand it for you.104View listings
But how do you know it was theft?
From the buyer's feedback, it sounds like tracking doesn't show delivery and if that's the case, there's a good possibility that the buyer didn't receive it.
Did the buyer file INR? Did you respond with tracking showing delivery or did tracking not show delivery?
If you didn't respond to the claim and the buyer escalated, ebay would have given the buyer a full refund - PLUS dinged your account for not resolving on your own.
That is not the transactions I am talking about. That guy is definitely mad about not receiving his lighters, but, he knows we shipped it 13 days ago and we believe that he knows that it is not our fault. We definitely do not believe that he trying to hurt us, but that he is trying to be heard. The fraudulent "purchase" was much much larger than that.
That is not the transaction we are talking about. The guy that bought the lighters is definitely not happy that his lighters have not arrived yet, but we are pretty sure he didn't leave negative feedback intending to hurt us. He is expressing his frustration with USPS. We requested that eBay remove the negative feedback since it was clearly not our fault. The package has supposedly left another distribution center this morning, now 13 days after we mailed the package.
But again, that is NOT who we are talking about in this thread.
Yes, we did try actually. We absolutely cannot believe the response. They said that they would not remove it because it was within their guidelines. Can you believe that?
Oh, that's actually not the fraudulent account. The account we are going to make sure we do everything we can to prosecute had us quickly accept offers through text messages, was just continually pushing and rushing us to accept very low offers. Then once they received everything they said they wanted a refund because everything that we sent them was broken and rusty and worthless, which could not be further from the truth. We are very good and honest people and would NEVER send something to something to somebody without describing it accurately and believing that they would absolutely love what we were sending. The "supporting" pics they sent looked identical to the ones that we posted for the pics on the listings. IDENTICAL, with no rust and definitely not worthless. Looking back, we should have seen the red flags. They wanted EVERYTHING that we had. We were ready to send hundreds of pics, she immediately cut us short and said she wanted EVERYTHING, even stuff we hadn't listed yet. We should have realized what she was doing, but we are very new to this and had never experienced this kind of obvious deception. We agreed on very low prices on the promise of future purchases. She literally wants refunds and to be able to keep everything. She basically states that in the texts.
Anyone can sue anyone from what I know, but the chances of winning in a case like you described is very low.... and I don't understand how they were able to text you during the offer process.
You allowed yourself to be pushed and rushed and you made the choice to accept low offers. If you sent them items that weren't even in the listing that would fall on you, and how did they pay for it if it wasn't in the listing?
You should never agree to something based on a promise you would never be able to enforce. If the person opens a not as described case you will lose and have to pay return shipping, and if this person is a thief of course they will ship back things that aren't what you sent them.
If you don't respond to the case if they open one officially; they will keep everything (which they might anyway if they are truly a thief) because eBay will say a non response is you saying you don't want anything back. If you don't put the refund through and force eBay to do it you'll lose your final value fees and get a defect on your account.
I don't think you'll win in court because you willingly sent them extra things, and a buyer has the MBG so they can open a not as described case. Only certain sellers with certain policies can deduct anything from the refund.
You said you have witnesses to what was shipped, but there is no way you can prove what was shipped. Videos won't prove anything other than what you packaged on camera...
I'm sure they CAN be prosecuted, but it the case will be difficult to prove. It will most likely be a case in whch it is your word against his. Without proof, the DA won't prosecute. It may be less difficult to file a civil suit through small claims court, but you will probably have to file where the buyer lives. Even easier would be to get your case seen through one of the TV court shows. I love watching them, and the few eBay cases I have seen, the seller usually wins. Good luck.
Are you serious about the court TV shows. We are going to look into that. They definitely need to be exposed so they can NEVER do this to anybody again. We have all lost a lot of faith in humanity because of how malicious and greedy people can actually be sometimes. It is truly disgusting. Thank you so much for the response!
Yes, plenty of court TV shows, Judge Judy, People's Court, Judge Mathis, although I think they all might have changed names recently. I think there are a lot of newer TV court shows too, that I just haven't started watching yet. Just Google it. I'm sure you can contact the shows directly to appear on the show. I think you make money whether you win or lose, the winner just makes more money. Good luck.
Just found this on Google: "Under Florida law, Grand Theft is any intentional and unlawful taking of property valued at $750.00 or more. Grand theft is a felony offense, with penalties that may include prison, probation, fines, restitution, and a permanent criminal record."
The fraudulent buyer has NJ listed as their residence on here. Does that matter? We are going to report them to authorities, as well as have sever very credible witnesses to the products that were mailed testify by video and sign affidavits for us to send to eBay along with our own affidavits. And, evidently eBay has their own police force it appears. We are going to make a report with them as well.
If the buyer whom you wish to sue for "grand theft" resides in New Jersey, you would need to sue that buyer in a New Jersey court -- and the standards for grand theft in New Jersey are probably different from those that you have quoted for Florida.
Can you afford to pay upfront all the costs necessary to sue an individual who lives in another state, such as attorney's fees, transportation, accommodations, food, etc? Those are upfront fees, and not contingent upon who wins and who loses.
Regarding those TV court trials -- they are contingent upon the cooperation of BOTH parties involved; therefore, if the buyer refuses to participate, the TV trial does not happen.
Finally, were ANY of the items that were sold to this buyer items that had NOT been listed on eBay? You had stated: "she wanted EVERYTHING, even stuff we hadn't listed yet." If you had included items in the transaction that had NOT been previously listed on eBay, it is possible that eBay may temporarily suspend your account, since eBay forbids the use of the eBay site for sales of items not listed on eBay.
In addition, eBay will not protect sellers who have sold items that were not listed on eBay.
Stuff not listed YET. Once she was adamant about wanting everything, we created an additional listing for her. We would never try to do anything outside of eBay.
house*of*paws
·2 years agoHi @amayasattic
You’d have to ask an attorney. I think most lawsuits involving online sales are CIVIL … rather than criminal.
12345jamesstamps
·2 years agoAs you are somewhat being new to selling...us old timers(not old) but around...we have experienced a bad sell every now and then.
A bad sale will stay with a seller for a rather long time.
This is like business like retail.
I had a few bad returns. Funny now...but at that time it made me so mad. I sell stamps.
Imagine getting a dark plastic bag with tracking with something gooey in it where I had to pick it up at the post office because the mailman wouldn't touch it. I refused...and I contested...I got charged another 20 bucks for that...
I also remember getting a girlie post card returned instead of my stamps.
And I got a buyer do a dispute with a credit card after "260 days".
I just moved on. It's a part of selling.
Every day brings sometimes a new "you name it"....but as Churchill would say "never give up"...or something like that. Just let it go and keep selling!
amayasattic
OP2 years agoWe certainly appreciate everyone's input. But, in the first appeal, eBay did actually do the right thing and reverse the original refund that they issued. We have faith that they truly were protecting us. More to come as for the jewelry lots.
 
zoda99
·2 years agoThis isn't about lighters E-booksDiva. Good grief.
Unavailable member
·2 years agoI'm aware .... OP already cleared that up. Thanks
kensgiftshop
·2 years agoDid that buyer steal anything?
Have you approved the return and provided a shipping label yet?
amayasattic
OP2 years agoYes, and they were very VERY upset with us. She told us to issue her a shipping label so it would let the refund go through. Then, once we did she was irate because now she actually has to send it back rather than get to keep it. Then after that she immediately requested refunds and or returns on 6 other lots. We are new to this and didn't know what to do and we trusted her.
kensgiftshop
·2 years agoRight now all you can do is wait to see if they return the items or not.
If they do return, hopefully they'll return everything. Even if they don't, you'll still have to refund the buyer.
When a buyer files an INAD, the seller doesn't have many options.
Unavailable member
·2 years agoIf it is for those vintage pocket lighters USPS may have confiscated them because lighters can't be shipped by air due the possibility of any lighter fluid in them. They must be shipped ground not expedited shipping
USPS packaging instruction 3C
amayasattic
OP2 years agoThe buyer chose Priority Mail and we didn't know any better. The lighters were all old but most never even sold. They originally came from a distributor/vendor who evidently died many many years ago and his inventory was recently donated to a non-profit thrift store that our dad volunteers at. None of them had ever had fluid in them before.
Unavailable member
·2 years agoEven though you say they never had fluid in them USPS wouldn't know that nor take any chances of them igniting in flight.
Call USPS and do a trace on the tracking number.
amayasattic
OP2 years agoThank you, but again, this is NOT the transaction we are talking about. The one we are talking about is roughly 15 times that amount prior to taxes.
Unavailable member
·2 years agoOh my bad you weren't specific in your original post.
mtgraves7984
·2 years ago@amayasattic
I'm guessing that it's a buyer of (some/all) the jewelry lots on 3/28 (and/or 3/29), no? If they've opened claims on all of the lots, approve them and get your items back before refunding. I mean, so far, there's been no theft...
amayasattic
OP2 years agoIs it possible to accept the return and have them pay the postage. At this point, we are almost 100% convinced that this whole thing was planned out. And we do actually feel like eBay might even be trying to protect us because of some other "coincidences"
Is it possible that eBay would allow the return and force them to pay for return shipping?
mtgraves7984
·2 years ago@amayasattic
I do not think it's possible, even in light of any other "coincidences". I'm sorry I don't have better news...
albertabrightalberta
·2 years agoBut how do you know it was theft?
From the buyer's feedback, it sounds like tracking doesn't show delivery and if that's the case, there's a good possibility that the buyer didn't receive it.
Did the buyer file INR? Did you respond with tracking showing delivery or did tracking not show delivery?
If you didn't respond to the claim and the buyer escalated, ebay would have given the buyer a full refund - PLUS dinged your account for not resolving on your own.
amayasattic
OP2 years agoThat is not the transactions I am talking about. That guy is definitely mad about not receiving his lighters, but, he knows we shipped it 13 days ago and we believe that he knows that it is not our fault. We definitely do not believe that he trying to hurt us, but that he is trying to be heard. The fraudulent "purchase" was much much larger than that.
amayasattic
OP2 years agoThat is not the transaction we are talking about. The guy that bought the lighters is definitely not happy that his lighters have not arrived yet, but we are pretty sure he didn't leave negative feedback intending to hurt us. He is expressing his frustration with USPS. We requested that eBay remove the negative feedback since it was clearly not our fault. The package has supposedly left another distribution center this morning, now 13 days after we mailed the package.
But again, that is NOT who we are talking about in this thread.
soh.maryl
·2 years agoCare to give more details? BTW, it's too late now, but did you consider replying to that negative FB? The buyer admits the problem was with the USPS.
amayasattic
OP2 years agoYes, we did try actually. We absolutely cannot believe the response. They said that they would not remove it because it was within their guidelines. Can you believe that?
amayasattic
OP2 years agoOh, that's actually not the fraudulent account. The account we are going to make sure we do everything we can to prosecute had us quickly accept offers through text messages, was just continually pushing and rushing us to accept very low offers. Then once they received everything they said they wanted a refund because everything that we sent them was broken and rusty and worthless, which could not be further from the truth. We are very good and honest people and would NEVER send something to something to somebody without describing it accurately and believing that they would absolutely love what we were sending. The "supporting" pics they sent looked identical to the ones that we posted for the pics on the listings. IDENTICAL, with no rust and definitely not worthless. Looking back, we should have seen the red flags. They wanted EVERYTHING that we had. We were ready to send hundreds of pics, she immediately cut us short and said she wanted EVERYTHING, even stuff we hadn't listed yet. We should have realized what she was doing, but we are very new to this and had never experienced this kind of obvious deception. We agreed on very low prices on the promise of future purchases. She literally wants refunds and to be able to keep everything. She basically states that in the texts.
kitschy*loot
·2 years agoAnyone can sue anyone from what I know, but the chances of winning in a case like you described is very low.... and I don't understand how they were able to text you during the offer process.
You allowed yourself to be pushed and rushed and you made the choice to accept low offers. If you sent them items that weren't even in the listing that would fall on you, and how did they pay for it if it wasn't in the listing?
You should never agree to something based on a promise you would never be able to enforce. If the person opens a not as described case you will lose and have to pay return shipping, and if this person is a thief of course they will ship back things that aren't what you sent them.
If you don't respond to the case if they open one officially; they will keep everything (which they might anyway if they are truly a thief) because eBay will say a non response is you saying you don't want anything back. If you don't put the refund through and force eBay to do it you'll lose your final value fees and get a defect on your account.
I don't think you'll win in court because you willingly sent them extra things, and a buyer has the MBG so they can open a not as described case. Only certain sellers with certain policies can deduct anything from the refund.
You said you have witnesses to what was shipped, but there is no way you can prove what was shipped. Videos won't prove anything other than what you packaged on camera...
candd205
·2 years agoI'm sure they CAN be prosecuted, but it the case will be difficult to prove. It will most likely be a case in whch it is your word against his. Without proof, the DA won't prosecute. It may be less difficult to file a civil suit through small claims court, but you will probably have to file where the buyer lives. Even easier would be to get your case seen through one of the TV court shows. I love watching them, and the few eBay cases I have seen, the seller usually wins. Good luck.
amayasattic
OP2 years agoAre you serious about the court TV shows. We are going to look into that. They definitely need to be exposed so they can NEVER do this to anybody again. We have all lost a lot of faith in humanity because of how malicious and greedy people can actually be sometimes. It is truly disgusting. Thank you so much for the response!
candd205
·2 years agoYes, plenty of court TV shows, Judge Judy, People's Court, Judge Mathis, although I think they all might have changed names recently. I think there are a lot of newer TV court shows too, that I just haven't started watching yet. Just Google it. I'm sure you can contact the shows directly to appear on the show. I think you make money whether you win or lose, the winner just makes more money. Good luck.
krazzykats
·2 years agoDepends on the value of the stolen property in your state.
amayasattic
OP2 years agoJust found this on Google: "Under Florida law, Grand Theft is any intentional and unlawful taking of property valued at $750.00 or more. Grand theft is a felony offense, with penalties that may include prison, probation, fines, restitution, and a permanent criminal record."
The fraudulent buyer has NJ listed as their residence on here. Does that matter? We are going to report them to authorities, as well as have sever very credible witnesses to the products that were mailed testify by video and sign affidavits for us to send to eBay along with our own affidavits. And, evidently eBay has their own police force it appears. We are going to make a report with them as well.
1786davycrockett
·2 years ago@amayasattic
If the buyer whom you wish to sue for "grand theft" resides in New Jersey, you would need to sue that buyer in a New Jersey court -- and the standards for grand theft in New Jersey are probably different from those that you have quoted for Florida.
Can you afford to pay upfront all the costs necessary to sue an individual who lives in another state, such as attorney's fees, transportation, accommodations, food, etc? Those are upfront fees, and not contingent upon who wins and who loses.
Regarding those TV court trials -- they are contingent upon the cooperation of BOTH parties involved; therefore, if the buyer refuses to participate, the TV trial does not happen.
Finally, were ANY of the items that were sold to this buyer items that had NOT been listed on eBay? You had stated: "she wanted EVERYTHING, even stuff we hadn't listed yet." If you had included items in the transaction that had NOT been previously listed on eBay, it is possible that eBay may temporarily suspend your account, since eBay forbids the use of the eBay site for sales of items not listed on eBay.
In addition, eBay will not protect sellers who have sold items that were not listed on eBay.
We need some additional clarification.
amayasattic
OP2 years agoStuff not listed YET. Once she was adamant about wanting everything, we created an additional listing for her. We would never try to do anything outside of eBay.