Emergency situation and no live agents? Can we even talk to Ebay any more?
What on EARTH has happened to EBAY? We use to be able to get a live person. Now we can't? It appears calling Ebay does nothing and there's no way to get a live agent to call me? I can't get past the automated system. The automated system cannot help this, it's too complicated.
The issue is serious. I ACCIDENTALLY closed a return case mistaking it for something else. I am returning a $800 dollar item, and the package got re-routed by USPS all over the country. Things are going all over the place since all the snow/ice. The seller is refusing to communicate with me through this process. I have been perfectly respectful, kind, and courteous. But now, they refuse to respond to any of my messages.
I need to talk to a live agent to ensure that there's record of the item successfully getting to her. It's stuck in transit but since I accidentally closed the return case I no longer can track the return. This means she could actually keep the flute and my money.. And yes, there is every indication that she's "that" kind of seller who would do this because of my mistake of closing the return case.
How on earth do I get to a live person at Ebay? This is an emergency.
toomuchstuffagain35
·2 years agoYou say ebay forced you to use fedex for the return but that usps is running it all over the country?
If you used an ebay generated return label you probably don't have the option of recalling the parcel, which would have been one way to get it back then get it figured out.
cashmeredelight
·2 years agoWell Ebay let 1000 employees go yesterday. Also if seeking help one needs to send an email request now. Completely useless. Ebay has been listed on the internet as having the worst customer service of any business. Things are definitely going downhill with the exception of constantly increased fees.
kensgiftshop
·2 years agoIf you closed the return, it's closed and Ebay probably won't do anything to help.
stainlessenginecovers
·2 years agoOpen a 'facebook' account for just this purpose. Takes 2 minutes.
Really doesn't matter 'what happened to ebay!'....what matters is that you get the help you need. Things change.
bonjourami
·2 years agoYour best bet is to go to Ebay for Business on Facebook, use the message link. They are American, Ebay employees, and much more helpful than the telephone csrs, who are scripted, and no help at all. Tho I do think if you returned the item within the time frame, you are eligible for a refund whether its delivered or not. I have seen a few of these types of cases on the boards, and the buyers were refunded.
https://www.facebook.com/eBayForBusiness/?paipv=0&eav=AfYvJoo7UwTGpW7sntArUIDWLlwwUozqVlNXgVmWFBIeq0_che8_C5m7aXY6xPnZu-g&_rdr
lilytoes
OP2 years agoI don't USE social media! When on earth did it ever get this bad? We use to always be able to get a hold of a live agent. When did this happen? I don't mind talking the usual third world country agent. Is that not even an option now???
I DO NOT do Facebook or Twitter!
This is a more unique case because I accidentally "CLOSED" my own return case. Therefore, the tracking isn't even showing up any more even though the box is stuck in transit. This is not good. Ebay now thinks that I'm "Satisfied" when I'm not because of the closed case. If it doesn't have record any longer of an item stuck in transit, then how can I get my refund? The seller could literally keep the expensive item and the money because the case was accidentally closed out by myself.
bonjourami
·2 years agoThats too bad, I found excellent and immediate help there twice with a problem. I saw your post on the Mentors board, can you track the shipment at the USPS site? You said you took a picture of the return lable.
lilytoes
OP2 years agoEbay forced me to use FEDEX for the return. I did take a photo of the label.
But will that be enough to force the return? If the case is closed by accident and Ebay isn't even showing the tracking any longer as a result...
I am just disgusted that we can no longer talk to a live agent on the phone... I had no idea it had gotten that bad. It appears even FEDEX no longer has live agents to talk to. The world is changing fast.
bonjourami
·2 years agoDid you use the contact link given by ebooksdiva? There was a case on the boards not too long ago with a buyer whose return pkg to the seller was lost in the mail, and she was still refunded. But I understand yours is different because you closed the case.I know there is no way to reopen it. But if all else fails and you paid by Paypal or cc, you still have six months buyer protection there by supplying the return tracking number.
bonjourami
·2 years agoAlso one of the mods on the boards a few months ago said they dont use Ebay tracking to track a pkg, they go to the shipping site itself with the tracking number.
kitschy*loot
·2 years ago@lilytoes It's not hard to get a Facebook account, it might be worth following what some of the responders have told you if you haven't already. If there was even a chance I might be able to get some answers I would do that... also you can still talk to live agents on FedEx; I have recently a few times.
eBay Customer service
Select chat with our automated assistant
Once you start a chat type in agent.
You may be asked if you want an agent to call you. You may have to do it a couple of times because sometimes calls from an agent don't go through.
Good luck.
Just an FYI: From reading in this forum about others closing returns either on purpose or by accident they cannot be reopened.
mtgraves7984
·2 years ago"This is a more unique case because I accidentally "CLOSED" my own return case."
@lilytoes
Actually, it's not that unique... we read of buyers botching Returns all the time, and we empathize.
I've had good results with eBay C/S beginning with a message on the eBay facebook page... and I "DO NOT do Facebook or Twitter!", either. As suggested upthread, open a throwaway account to reach out to the good C/S.
I'm afraid if you cancelled the Return, you'll have to go to your CC, too. But find out for sure. Good luck.
lakefor94
·2 years agoIf you care to have the best help, breakdown that barrier and contact the best help. Times change and we change with them or get left in the side of the road with our thumb out.
Social Media.
https://www.facebook.com/eBayForBusiness
Message button in upper right on landing page.
Or
https://twitter.com/askebay?lang=en
agemelee
·2 years agoIs $800 worth not using social media? Your choice