eBay seller falsely sells a "new" item | Returns

daniefalcon7 · 2023-02-24T13:44:53.543000Z

Backstory: I had purchased an international listing which claimed to be a brand new (sealed) phone. I receive it, and this is not the case. The phone was obviously refurbished and the seller agreed with me by accepting my return with the reason being that the item was not as described. After this the seller isn't able to purchase shipping for me, and I have to do it. However, the seller won't give me a formal shipping address and keeps telling me to try to "fix" the phone myself (the phone also had issues with the charge port). I ask eBay to give me more time to ship the item, because the seller repeatedly did not give me the full shipping information, which they did after I had contacted eBay support. The address was convoluted, however I was able to input it into my shipping method. I sent a screenshot of the label to the seller to confirm that it was correct, and they said it was. My returns' tracking number is from Canada Post, but information is only available once it reaches China Post, and the number needs to be tracked with them. However, eBay declined my refund because they couldn't track it on Canada Post's website, even though it shows status updates on China Post. I contacted support again and they declined my refund, even though it is a valid tracking number with China Post.And here's the main problem. The item I purchased was already falsely listed as being new, and had to deal with the seller not giving me their shipping info. Why am I in the fault? I've provided a tracking number that is valid. I don't see why eBay will rely on the seller confirming the shipment since they already sold me a false item. Furthermore, if the shipment does not reach them, all the details that I entered for the shipment were confirmed by the seller.

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eBay seller falsely sells a "new" item | Returns | eBay Community