eBay promises Returning Seller Fees, then changes mind | Returns

crbrown_hv · 2025-11-06T19:02:28.736000Z

Has anyone had this happen. I am a Highly Rated Plus Seller. This was a very complicated transaction. A package was not scanned in by UPS. I wonâ€™t go into all the detailsâ€¦. I was very proactive with the Seller in resolving this shipping issue and we were actively communicating to get it worked out. We had a potential solution that he recommended about 1/2 refund and if not received upon agreed date, the rest would be refunded. I called eBay and they verified they would go ahead and process this. After 3 days, I hasnâ€™t seen any money taken from my account, so I asked Buyer if he had received anything yet. He said No. That very same day, eBay issues a full Refund to the Buyer. Although frustrated, I would given him a full refund anyway. Then I noticed eBay also kept my Fees. ** HEREâ€™S THE FUN PART **I get a call on ebay and after the Rep read through the whole case, she was EXTREMELY helpful and said I would receive my Seller Fees back ($78) ** I receive this message from eBay the next dayâ€¦ â€Here is the resolution for you, Craig. Iâ€™m glad to inform you that I have granted your appeal and released your funds from hold which was charged as a Final Value Fee for this transaction. Your funds will be credited back to your account within the next 24 to 48 hours.I guarantee you that this action taken is to make sure that we are able to take full advantage of your seller protection. Furthermore, rest assured that this will not affect your selling performance.â€ ** Later that day, I receive the following message from eBayâ€¦ â€We werenâ€™t able to give you a Refund.â€â€ Hi CraigAfter reviewing this case, we decided to keep the original outcome. We weren't able to grant your appeal because we determined the original decision was correct.â€œ What!?Also, eBay will not return my requested call backs. To top it off, Buyer has given me a 5 Star Review stating I went above a beyond to resolve a solution that was not my fault. Anyone else with this scenario?

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eBay promises Returning Seller Fees, then changes mind | Returns | eBay Community