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eBay no longer facilitating return labels
Just got off the phone with eBay, thought maybe I misunderstood but was assured multiple times I didn’t. I offer free returns and have a store with a couple thousand items. A return generated yesterday but it did not generate a return label, instead it asked us to provide a return label. Assuming it was a glitch I called eBay and inquired about it and was informed in no uncertain terms that with the “new update” they will no longer be offering return labels and all return labels will need to be purchased separately and uploaded. Maybe this is old info and everyone knew this was happening but I was frustrated. That is not only a major inconvenience but also going to be more expensive, time consuming, and time sensitive. Running a large store with many returns a week it is an unnecessary hassle. I have always offered free returns because of top rated plus and the 10% discount of final value fees but with the new increased cost and time it doesn’t seem worth it. I am not saying I’m leaving eBay over it but I definitely won’t be offering free returns anymore, which sucks because I really feel it’s an important element to giving the customer the best experience possible but eBay is forcing my hand unfortunately. The agent said this was a soft rollout but assured me over time eBay is completely phasing out offering labels for buyers. Does anyone else have any thoughts or info on this? Have I just been out of the loop and everyone knew about this?
kh_nipun
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
prolific_author
·1 year agoEbay once again screwing sellers and making our lives miserable. This "platform" is constantly changing for the worse and this is just another example of how eCrap rolls out a change without informing sellers of that change. I wish the FTC would sue eBay - unfortunately, if you want something to change and get fixed, it's come to that.