Ebay made me refund full amount and i never received the item back
I sold a Lenovo Legion Go S, provided all details that were accurate my listing clearly stated i do not accept returns, the buyer received the item and then stated its not what he thought it was. requested a return. i informed him it states clearly i do not accept returns. He disputed it with ebay and they honored the return. Buyer returned the item to another address that is outdated. I disputed it back with ebay, they remained on the buyer side. They told me to take it up with Fedex. Fedex allowed somebody at the old address to sign for it other then me, it shows the full name which clearly isn't my name. they declined the case as well. I submitted a police report for this as well. My bank gave me my money back and now ebay is filing another charge back. Can't dispute it because they closed the case. Ebay paid out to me $900, but auto drafted the full amount that i sold it for $1100 and I'm still without the device.
kensgiftshop
·5 months agoWhy did you file a police report and for what?
It's up to the seller to keep their information updated.
No returns, doesn't mean no refunds.
Right, the buyer gets a full refund, not what you received from Ebay.
If you had handled the return, your fee's would have been refunded.
kalyoth
·5 months agoHate to say it - but outdated addresses are not an excuse. Prior to selling or buying, it does state in the user agreement - that no one reads before every action - that your addresses both for purchases & returns are up to date.
In terms of your police report - you have no grounds ultimately for failure on your own action. Your bank temporarily reverses transactions while investigations are performed. Ultimately - they will restore the charge to you because ebay will prove the return to your provided address on file.
Take the loss, write it off through your taxes & move forward with the lesson learned. It's a painful lesson but it's 100% your decisions or lack their of that resulted in what happened.
krazzykats
·5 months agoNo returns does not mean no refunds.
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soh.maryl
·5 months agoIf you thought that "I do not accept returns" meant that "I do not accept returns if the buyer opens an item not as described case, you need to re-read the Money Back Guarantee.
gator08041971
·5 months ago@dldaves
Unfortunately, you just had a very expensive lesson.
To start with, computers are a difficult area to sell in. If you have not sold PCs of any type on here, they can come with a lot of possible issues between you shipping it out, and the buyer getting it. Let alone any potential for fraud on behalf of the buyer.
But here's what you need to know:
Any buyer can return ANY item, even if YOU don't offer returns. There is this feature called the Money Back Guarantee (MBG) that buyers have from eBay. This overrides any seller preference, including no returns.
What you should have done:
Offered returns.
Promptly refund the item once it was returned.
In your case you may also want to review all of your addresses on file with eBay, and make SURE they are up to date. You can do that under your account settings here: (you may need to login to view)
https://accountsettings.ebay.com/uas
The buyer has the option to return an item. Since you didn't offer returns, they would have had to claim the item was not as described. While this may be a fraudulent return in itself and its not recommended, buyers will use this even when the item actually does match the description or photos, but sometimes it gets abused anyway. Now if they did use that method, they can be reported for return abuse. But they also have the option to file a dispute with their method of payment instead.
eBay is going to side with the buyer 99% of the time. The best we can do as sellers is to make sure we do everything that also aligns with the eBay policies. Including knowing that saying you have no returns, doesn't mean you won't end up with a return.
This is why having returns is important. It helps minimize those types of (I may say) vengeful returns.
With how it was handled, the buyer didn't even have the need to return the item at all, unless he was told to by the party authorizing the refund.
Needless to say, you got the hard learn here. eBay is a platform that is easy to start up, but there are a lot of nuances and limitations, as well as policies that can directly or indirectly affect your performance and sales.
The one important piece you need to remember, if eBay has to step in and fix a problem for you, you will eat the fees. You will also get a defect for the transaction. A normal return will refund the fee portion back to the buyer. You are then only out the shipping and the .40 cent transaction fee.
As always, resources like the community here are a good place to ask questions before stuff hits the fan.
jonathanbrightlight
·5 months agoThe address the buyer got for the return is the one in your account settings. You need to go update all your addresses ASAP.
eBay is not at fault for you not receiving the returned item, nor is the person at your old address who received it. You’ll need to take this as an expensive lesson, and fix the issues before anything like this happens again.