Ebay is not responding to Seller or Buyer | Returns

kagra-9220 · 2025-06-30T17:40:30.783000Z

To Whom it may Concern: I am contacting you regarding my recent attempt to return a ring purchased under Ebay Transaction ID: 25-12949-6172. The return was declined due to to the IGI (International Gemological Institute) report not being included. However, I NEVER received the IGI certification with the ring. I have since confirmed directly with the seller that the IGI report was included when they shipped the item s to EBay's authentication center.This indicates that the paper work was either misplaced or not included in the final package sent to me by Ebay. As a result, I am now being prevented from returning the item.I respectfully request that this be reviewed and that I be allowed to return the ring without penalty. This issue appears to have resulted from an error during Ebay's handling, not an action or inaction on my part.Please let me know how to proceed. I appreciate your attention to this matter and look forward to your resolution. The Seller is unable to get a response from Ebay as well.Sincerely,KOG

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Ebay is not responding to Seller or Buyer | Returns | eBay Community