Dispute/return
So my wife disputed a payment on an item I purchased because she didn’t recognize it and I don’t use eBay often. After talking to the bank and letting them know it was an ok purchase, the payment went through and I received the item.
Unfortunately, the item didn’t fit/work out for what I needed. Now it is not allowing me to return the item due to the dispute. Any suggestions?
39 comments
spreadlovelikefire
·2 years agoI think everyone is also missing the time frame here. As mentioned before, the OP never said how long ago he spoke with his credit card company. He has the ability to go into the transaction and see if the request is still open or not. My guess is, it's still open because credit card companies take a lot of time. So if he called them a couple days ago, it won't be closed out yet to be able to open a return. It is bizarre how some sellers are willing to commit credit card fraud by saying an item isn't as described to go around the return policy. This is 100% the buyer/buyers wife doing, not he seller. If you go by only what the OP wrote, he wrote that the item not longer works for what he needs it for. That has nothing to do with the item not being described correctly. But for his wife having jumped the gun and opened a chargeback, the OP would be able to use the return system right now. The seller didn't do any of that. Also, the OP can sell the item himself if he needs to, there is nothing stopping him.
dqdistribution
·2 years agoActually INAD DOES apply to this situation.
Because his wife made a mistake and he corrected it he has lost his ability to return.
I'd call this false advertisement on the listing, and is INAD.
Some of you don't realize this, but EVERYTHING on the listing counts. Shipping... If seller sends you media mail when you paid priority, that is INAD. When sellers refuse to honor their return policy, that is INAD.
It's extremely unfair that the buyer here is blocked from opening a return simply because a misunderstanding that he CORRECTED. Seller got paid.
INAD for reason of failure to honor return policy.
tobaccocardyahoo
·2 years agoI do not notice what the seller's return policy is on this thread.
If this would otherwise qualify for a return, the first chargeback dispute does not mean that return policy does not apply to this transaction.
If I was the seller, I would consider a communication from the buyer seeking a return at the buyer's expense without involving Ebay. If the seller refused or failed to refund after the return arrived, I would recommend another chargeback dispute as @dbfolks166mt suggests.
Needless to say, how the buyer asks matters, but this would give the seller the opportunity to leave the transaction with no greater cost than they have agreed to accept on the return,
The first chargeback should not change whether the seller has agreed to buyer faulted returns.
I loath and despise both returns and chargebacks, but that does not change the terms of the sale in this case.
yoonix1
·2 years agoMost of people on this forum are Sellers, and almost everyone has been in the shoes of chargebacks. Such "incidents" like yours create a nightmare to Sellers. Your only option is to contact the Seller, and to see if it will work out.
12345jamesstamps
·2 years agoBuyer wife and husband created a nightmare for this seller.
Would a seller actually respond to their email?
I know I wouldn't. As well as doing a BBL.
dbfolks166mt
·2 years agoBuyer wife and husband created a nightmare for this seller.
Would a seller actually respond to their email?
I know I wouldn't. As well as doing a BBL.
Since there is no way to work this through the eBay process if I was the seller I would respond in hopes of resolving the situation.
12345jamesstamps
·2 years agoHave you ever had to respond to chargebacks?...and disputes with banks?...it's a hassle and takes your time up. And have you won or loss any chargebacks? And would I want something that someone wore?
dbfolks166mt
·2 years agoHave you ever had to respond to chargebacks?...and disputes with banks?...it's a hassle and takes your time up. And have you won or loss any chargebacks? And would I want something that someone wore?
Yes I have had to respond to chargebacks especially the large number I received after being converted to managed payments and eBay changing the way information was presented on buyers CC statements. I had a lot of purchase not recognized chargebacks that I had to respond to. This was well before eBay started handling most of those without seller input. I won all of those. I have not had one of those in quite some time.
With regards to other chargebacks yes I still get a frequent one and not just from an eBay transaction. Some have been INR's all of which I won simply by providing tracking information showing proof of delivery to the buyer. I have only had a few NAD type chargebacks but those are almost impossible to win. Obvious scammers that are aware that they most likely do not have to return the item in order to get fully refunded.
Fully agree it is a pain for sellers of which I happen to be one not only on eBay but other ecommerce platforms. Like most I hate chargebacks and so do the CC companies as it consumes time and resources with no return on those efforts.
As for something that someone else wore I have not issues with that I buy a lot of clothes from thrift stores especially work clothes which I go through pretty quickly.
12345jamesstamps
·2 years ago"wife dispute payment"
"OK purchase"...sent to bank
"didn't fit/work out"...return the item
Suggestions: donate it to someone else.
inhawaii
·2 years agoYou disputed the purchase.
Then changed your mind.
Now you want to return the item?
My BBL just went up by one.
monster-deals
·2 years agoThere is nothing you can do on ebay. Once your wife started a chargeback ebay locked you out of the dispute process on ebay.
Sell it yourself.
dbfolks166mt
·2 years agoContact your bank and open another chargeback for INAD. EBay will not allow you to open a return request if a chargeback has already been opened but that restriction is supposed to only apply if the cases are of the same type.
spreadlovelikefire
·2 years agoWhy would you give them this advice? He didn't say the item wasn't as described or defective, he said it didn't fit or work out for what he needed it for. That doesn't mean the seller didn't describe it correctly or the item is defective. The OP says he talked to his bank to let them know the transaction was valid, what he isn't saying is that the bank as reversed the claim yet. I've seen this take months sometimes, it's not immediate. So just because he talked to his bank doesn't mean the dispute has been closed. The OP can go into the purchase and see if the dispute is still opened, I'm going to assume it is.
dbfolks166mt
·2 years agoWhy would you give them this advice? He didn't say the item wasn't as described or defective, he said it didn't fit or work out for what he needed it for. That doesn't mean the seller didn't describe it correctly or the item is defective. The OP says he talked to his bank to let them know the transaction was valid, what he isn't saying is that the bank as reversed the claim yet. I've seen this take months sometimes, it's not immediate. So just because he talked to his bank doesn't mean the dispute has been closed. The OP can go into the purchase and see if the dispute is still opened, I'm going to assume it is.
Because it is the only option the OP has at the moment. What the buyer inferred was the item didn't fit as to whether that is on the seller or the buyer is not clear but since he can't return it through eBay's process the chargeback is his only option.
monster-deals
·2 years agoThe only option left is credit card fraud?
Please don't give that kind of adivce, there are enough terrible buyers on ebay already.
dbfolks166mt
·2 years agoThe only option left is credit card fraud?
Please don't give that kind of adivce, there are enough terrible buyers on ebay already.
It's not fraud as codified under the current federal laws the CC companies operate under. The buyer cannot return the item through any of eBay's processes. So the chargeback is appropriate. Of course it would be ethically appropriate for the buyer to return the item to the seller which he can do directly.
monster-deals
·2 years agoIt is not in any way appropriate....and I doubt credit card companies codify in their policies that buyers are to lie to obtain a refund they do not deserve.
dbfolks166mt
·2 years agoIt is not in any way appropriate....and I doubt credit card companies codify in their policies that buyers are to lie to obtain a refund they do not deserve.
You are making an assumption the buyer is lying, my assumption is they are telling the truth. CC companies have policies the government codifies laws. Do buyers abuse the return policy and chargeback laws? My assumption would be yes but it is a he said/she said situation and both the current federal laws as well as eBay policies favor the buyer.
adamcartwright
·2 years agoWow -- bizarre for a seller to advise someone to abuse the INAD policy.
He didn't say the item was NAD.
The suggestion by @candd205 was a great one, and something I've actually done myself when something I bought here didn't work out for me.
dbfolks166mt
·2 years agoWow -- bizarre for a seller to advise someone to abuse the INAD policy.
He didn't say the item was NAD.
The suggestion by @candd205 was a great one, and something I've actually done myself when something I bought here didn't work out for me.
I have advised people to use the chargeback process before when they have no other alternative through eBay. You are correct the OP did not direct state it was NAD but he did not say did not stipulate that it wasn't either. It depends on how you interpret their OP.
Unlike the options on eBay when you open a chargeback your options are limited. I don't believe it didn't fit or work out for what I needed whatever that actually means.
kensgiftshop
·2 years agoThat would be wrong since they bought the wrong item.
It isn't defective, just won't work for what they had it planned for.
dbfolks166mt
·2 years agoThat would be wrong since they bought the wrong item.
It isn't defective, just won't work for what they had it planned for.
That is your assumption what the OP stated was "the item didn’t fit/work out for what I needed". My assumption was the item did not match the listing and would not fit/work out.
candd205
·2 years agoThat will cost the seller $20, plus the seller will lose the shipping he already paid, plus the seller will lose the item if he decides he doesn't also want to lose another shipping charge. That will be a nice punishment for the seller, who didn't do anything wrong.
brightlightbookseller
·2 years agoSlight correction, if the seller accepts the dispute they shouldn't be charged the $20 fee. Otherwise you're correct.
spreadlovelikefire
·2 years agoThat is incorrect. The seller will pay the $20 fee even if they accept the dispute and lose the dispute. The only way they would not pay it is if they win the dispute. But just accepting it does not deem it charge free.
robbie31415
·2 years agoNot true.
Here is what eBay has to say about it.
When you accept the payment dispute, the amount will generally be paid from the total of your Available, Processing, and On hold funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your on-file payment method. We’ll close the payment dispute once the buyer's payment institution confirms the refund. We’ll also waive the dispute fee and you'll receive fee credits for some or all of your fees for the disputed transaction.
Dispute fees only apply if you contest, and lose.
spreadlovelikefire
·2 years agoSo the passage you are referring to means you are accepting and refunding the dispute, you are not challenging the dispute. So yes, no $20 fee will be charged if you just refund them outright and do not get your item back. However, if you challenge the dispute and the dispute is found in the buyers favor then you are charged a $20 fee. Not sure why you would want to just refund the buyer for this to avoid the $20 fee, but that is what you are suggesting.
robbie31415
·2 years agoYes, but you said.
"That is incorrect. The seller will pay the $20 fee even if they accept the dispute and lose the dispute."
If you 'accept' the dispute you are refunding the dispute. There is no not refunding an accepted dispute.
What you are accepting is to refund.
The contest dispute says you don't agree to refund, and you provide evidence. Then the buyers financial institution makes a decision win or lose. If the seller wins, no fee. If the seller loses a $20 dispute fee is added to the seller.
kensgiftshop
·2 years agoWith an INAD, those are hard to win, so you might as well save the $20 and just refund.
farmalljr
·2 years agoAnd in THIS case, it WAS in the seller's favor. The buyer DROPPED the dispute. So there is NO fee. Do any of you people even sell here?
farmalljr
·2 years agoHuh..... You ever run a business? Most people who HAVE, know there are costs to doing business. The OP's SPOUSE jumped the gun and filed a CB. The OP straightened it out. The seller lost NOTHING at that point. Now the OP wants to return it. @dbfolks166mt is correct, if eBay will not allow the OP to open a return, then they ARE allowed to open a chargeback. Only a nitwit seller would prefer to act like a jerk and ignore/block the buyer. Buyer corrected the ERROR of his spouse and the seller WAS out nothing. Now, perhaps the seller WILL BE.
Let this be a lesson to the grumpy old sellers screaming "get off my lawn". Take care of buyers, or you WILL be out. And I can't feel sorry for any of you who are. The laws apply to ALL of us all the same. You don't get to make your own rules or pick which laws you feel like following.
Instead of running a business and making smart business decisions, many sellers here prefer to throw tantrums and act like a bunch of children. Get over yourselves.
candd205
·2 years agoMaybe you could sell it yourself here on eBay.
inhawaii
·2 years agoDoes the seller for this item accept returns?