eBay Community logo
    • Home
    • News & Updates
    • Buying & Selling
      • Buying
      • Selling
      • New to selling on eBay
      • Seller Tools
      • Shipping
      • Returns
      • eBay Advertising
      • Payments
      • Mobile Apps
    • Explore Categories
        • eBay Motors
        • Electronics
        • Collectibles & Art
        • Home & Garden
        • Clothing, Shoes & Accessories
        • Toys & Hobbies
        • Sporting Goods
        • Books, Movies & Music
        • Health & Beauty
        • Business & Industrial
        • Jewelry & Watches
        • Specialty Services
        • eBay Partner Network
        • Accessibility
        • eBay Developers Program
        • eBay Cafe
        • eBay Live
        • Community Mentors
      • Ask a Mentor
    • About
      • About the Community
      • Share Community Platform Feedback
      • Report eBay Technical Issues
      • About eBay
    • Community Events
      • Events
      • Seller Circle Hosts
      • Seller Circles
    • eBay Help
    All PostsDiscussionsBlogsIdeasQuestions
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
    Discussions
    • Buying & SellingChevronRightIcon
    • ReturnsChevronRightIcon
    Did you eliminate item from your inventory that were returned several times?

    I have a problem with some items. Although they were tested fully (video backup), buyers return them for not as described. Do you stop selling that item at all when you have a issue like that? I am loosing a lot of money on that- item are heavy . Although it is not about the same item being returned over and over but it is one of similar listed. I think that Ebay blocks seller from selling such item if there was a retrun of it several times?

    partfinds
    partfinds
    852View listings
    Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago
                                           
             
    6 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    josephb555

    josephb555

    ·3 years ago
    269View listings

    You should check the description to find out what is confusing. If many buyers are confused about the same part of the description then you should make it more clear. If you are still having a problem then you should eliminate it from your inventory.

                                           
    lakefor94

    lakefor94

    ·3 years ago
    112View listings

    I either give them for free to a gal who has a booth at the flea or recycle.  Can't have products that will push the service metrics limits.

                                           
    coolections

    coolections

    ·3 years ago
    2View listings

    Totally up to you but if I was selling something people keeps wanting to return, I would stop selling it. You do know every return lowers your Ebay standing.

                                           
    partfinds

    partfinds

    OP3 years ago
    852View listings

    You know I think thay my free return policy encourages more returns. On the other hand I mostly have false returns than true. 
    Now I think maybe I should pull some merchendize. 
    how do i keep selling item reducing chance of borrowing it to test? Tool rentals ain’t free.

                                           
    toomuchstuffagain35

    toomuchstuffagain35

    ·3 years ago
    169View listings

    And yes, some items seem to have  curse on them, but eventually they DO sell and STAY sold.

                                           
    m60driver

    m60driver

    ·3 years ago
    6057View listings

    It doesn't apply to my Ebay business but in my old brick & mortar store we often discontinued problematic items.  Sometimes we would just toss then and other times we would sell themred tagged  "as is" at cost or even below cost.  Buying mistakes happen.

                                           
                                                                                     
    •                                                              
    •                                                              
    •