Deduct extra percentage for return | Returns

thegarmentexchange · 2024-08-01T13:43:56.506000Z

I am wondering what reasons can sellers have to deduct an extra percentage to the buyers refund. I sent a 14k jewerly set to buyer and they needed to sign for it. Post office attempted 2 times and then left a note. The buyer asked for a refund and said he didn't receive the item. I sent a few messages letting him know he had 10 days to pick up at the post office. He only replied that he never rec'd, he never got a notice and the post office lies and he needed a refund. I explained when I got the item back he would get refunded. He opened a case and of course I won with no refund to him. And miraculously he went to the post office that day and opened a return. My question is that I paid more to ship to him than he paid. I know he will be charged for return ship but can I deduct a percentage for the extra shipping he paid. I have taken a percentage off for a damaged return but not sure about extra costs that I had to pay for this knucklehead.

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Deduct extra percentage for return | Returns | eBay Community