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    Damaged item, can’t file claim before resolution date
                     

    I sold an item that was damaged in shipping before delivery yesterday, contacted eBay support because it wouldn’t let me file a Shipcover claim on eBay.com Support told me I have to wait till 7 days after the delivery (26th) to file a claim, but the buyer opened a return request yesterday that I have to resolve by the 24th. It was a lot of money.  What do I do?

    mfinnie96
    mfinnie96
    70View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    mkaczorsee

    mkaczorsee

    ·1 year ago
    14773View listings

    Did you accept the return?

     

    Did the buyer provide photos of the "damage?"

                                           
    wastingtime101

    wastingtime101

    ·1 year ago
    0View listings

    Refund the buyer. Their refund is not contingent on the status of your insurance claim.

     

    Here's the process for filing the ShipCover claim:

     https://www.ebay.com/help/selling/shipcover/shipping-insurance?id=4643#section2

                                           
                                                                                     
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