Damaged item, canâ€™t file claim before resolution date

Question

I sold an item that was damaged in shipping before delivery yesterday, contacted eBay support because it wouldnâ€™t let me file a Shipcover claim on eBay.com Support told me I have to wait till 7 days after the delivery (26th) to file a claim, but the buyer opened a return request yesterday that I have to resolve by the 24th. It was a lot of money. What do I do?

wastingtime101 · Accepted Answer

Refund the buyer. Their refund is not contingent on the status of your insurance claim.

Here's the process for filing the ShipCover claim:

https://www.ebay.com/help/selling/shipcover/shipping-insurance?id=4643#section2

mkaczorsee · Answer

Did you accept the return? Did the buyer provide photos of the "damage?"