Damaged Item | Returns | eBay Community

cellarbuy1legacy · 2024-01-31T16:38:42.904000Z

If a buyer receives an item that was damaged in shipping they should have to provide the seller with detailed pictures of the packaging, damaged item, etc. This would allow the seller to open a claim with the shipping company to resolve the issue. Ebay just allows the buyer to return the item to the seller. This is a costly expense for the seller - double shipping and not being allowed to resolve the problem.

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