Customer Service? Hardly.
An ebay seller sent me the wrong parts for my car, then informed me that I would have to pay for return shipping. I complained to the seller, and he sent me a return label -- after packing up the parts and driving to the post office, I was informed that the label had insufficient postage. I called customer service, and they told me that the case would be put on hold for 5 days while they contacted the seller. On the evening of the 4th day, a pre-paid UPS return label showed up in my email. I had received NO further instructions from ebay, so I put the label on the package to drop off at the UPS store on my way home from work the following day. At 4:57 PM, an email came from ebay saying that I had not uploaded the tracking info within the "required window", and the case had been closed. I called customer service and told them that I had not been given any "required window" -- they told me to submit an appeal, which was also denied. I called customer service again, and was told that the seller had called and demanded that the case be closed at the exact moment the 5 day hold expired. How was I supposed to know their was a time limit if I had not received any instructions from either ebay or the seller? The seller had essentially run out the clock by sending me an insufficient postage return label, and then waited almost until the deadline to send me a proper return label, then demanded that the case be closed before I could even get to UPS. And let's not forget that he sent me the wrong parts in the first place. It should also be noted that the seller had received NINE negative feedbacks in the previous days before this happened to me. When I left negative feedback for him, ebay REMOVED it! This is a disservice to everyone on ebay! I called customer service once again, and was given the run-around, but was promised I would hear back from someone in the next 72 hours. No response. I have since sent a letter to ebay corporate headquarters, and after 3 weeks, still no response. If ebay thinks they are so powerful that they can treat buyers like garbage, I have news for them -- until this situation is straightened out, I will no longer be using this platform. I usually make 2 to 3 online purchases a week, and I have used ebay for more than 25 years. They so egregiously mishandled this situation that they have completely lost my trust. I would strongly suggest to other buyers that they consider shifting their purchases to other platforms where customer service MEANS customer service.
ms.rodriguez*
·3 years agoDo you have the tracking # proving that the item was returned to the seller and he /she received it? Did you pay with a credit card? If yes, call the number on the back of the credit card and do a chargeback. Be ready with the item #, the total, etc. when you call. You will win if the tracking # shows returned.
Make sure that you mention that the parts were the wrong part for your car. When you say doesn't fit, it may sound like a remorse return like you bought a size M shirt instead of a Size L. Stress that he/she sent the parts for a different car . Goodluck.
studie289
OP3 years agoEbay told me not to ship the parts back until I heard from them, so I still have them. The whole thing was handled very poorly by ebay -- I have stopped using the platform.
dqdistribution
·3 years agoTry facebook www.facebook.com/eBayForBusiness
They are more trained, let them know seller waiter until last minute of hold to send proper label to try and get case closed.
Let us know the results. Or if you already tried Facebook, the next option is to move to PayPal or Financial institution.
studie289
OP3 years agoThanks, I'll give that a try.