Custom services from Ebay and from ****
I purchased this item and it was defective I complained to Ebay and the seller the seller , the seller will not answer me. Ebey told me since they would not answer me or honor their item they would be suspended . As I see they have not been. Has any one else had problems?
2 comments
kensgiftshop
·10 months agoIf you've had it more then 30 days, there's nothing Ebay will do.
No, they won't suspend the seller.
It might be a little cheaper buying from sellers in China, but you get what you pay for.
soh.maryl
·10 months agoWhen a buyer receives an item that's defective, that means it's "not as described" and the buyer is protected by the eBay Money Back Guarantee.
Go to this item in your Purchase History and click on "want to return", then click on "not as described". Your seller will have 3 days to send you a prepaid return label if he wants his item back. When he gets the return, he refunds.
However, if the seller does nothing and the 3 days elapse, on day #4, you return to your case and ask eBay to step in. You will be refunded.
You have 30 days past delivery to take this action. How about taking the time to read the MBG so you will know what to do if this happens again?
BTW, that "seller will be suspended if they don't answer" was a lie to get you off the phone. Sellers do not get suspended after one single NAD situation. Read the MBG.