Contacting eBay | Returns | eBay Community

budgettechhub · 2024-05-12T23:10:03.190000Z

I ordered a Google Pixel 6a and the product listing said "no returns". However, Total, the carrier it's locked to, said that it was not "scanned properly" and therefore cannot be activated without proof of purchase and a $100 activation fee. This was not mentioned anywhere on the product page, and makes the phone useless unless I pay. I tried to contact the seller, and - to their credit they explained it has happened before to them, and they were willing to help out. The problem is that eBay's money-back guarantee only lasts 30 days, and the seller has not responded since saying they could help in a week. I tried to ask eBay for help, but the only option on the product page was to report the item as having not arrived. So I did that, but that's 100% accurate (I did explain that in the "more information" box).What can I do to either return the item or otherwise get a refund?

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