Contacting a seller
I have an item to return and although the return has been initiated the item doesn’t appear in my purchase history. The seller has offered me a 20% refund, which is ludicrous and when I try to contact them I just go round in circles. I can’t seem to find any answers in E Bay help either. Suggestions please.
3 comments
soh.maryl
·2 years agoNow that I re-read your message, have to ask, how can you open an item not as described case if/when the item does not appear in your purchase history? And what is the item #?
monster-deals
·2 years agoYou don't need to contact anyone to return an item.
Refuse the partial refund and escalate the case when given the opportunity to do so.
soh.maryl
·2 years agoWhen you say the "return has been initiated", does that mean you have opened an item not as described case? If so, after you open the case, you just wait 3 days for a reply, On day #4, you return to the case and ask eBay to step in. They will most likely refund you without requiring that you return.
Please read the MBG for further details on how this works.