confusion with item return
Bought an item that was defective. Have requested a return on the 16th of January, and got a message from ebay:
"The seller should respond and let you know what to do next. If you don't hear back or can't work things out, you can starting on 20 Jan, 2023."
the seller responded that he doesn't accept to receive the item back. And today I got a message from ebay:
"The seller asked us to review this case and make a final decision" and a second one "Your case was placed on hold temporarily. We will get back to you with an update by 26 Jan 2023. We have sent you an email requesting further information to allow us to investigate your case. Please provide this information before 26 Jan 2023 to assist with the process." Also my "return was closed on 21 Jan because the seller opened a case."
I'm really confused. I would think that since the seller never accepted my return there was nothing I could do but wait for five days to pass and ask for help from ebay. Instead I got these messages-I haven't received any emails requesting further info. Don't know what's going on and how to make my case. Any help will be appreciated
ms.rodriguez*
·3 years agoAlways look in MY Ebay under MESSAGES. These messages in this location are never blocked by a spam folder. Check everyday and be ready to escalate if you do not hear from the seller. Have the item ready to be returned in the same box. Cover the old shipping label with the new one that the seller is supposed to send you. You will have to print it out. If you don't have a printer, go to your local library and get it printed there for 10cents. Tape the label securely. Make sure that ONLY 1 label shows. Cover the old one or remove it. Once the item shows delivered to the seller, you should get your refund.
It's also possible that the seller does not want the item back. He can easily send you a refund. DO NOT CLOSE THE CASE NO MATTER WHAT THE SELLER TELLS YOU.
Unavailable member
·3 years agoIt appears your seller asked ebay to step in, when that happens the original case closes.
Follow the directions stated in the messages by eBay.
"Your case was placed on hold temporarily. We will get back to you with an update by 26 Jan 2023. We have sent you an email requesting further information to allow us to investigate your case. Please provide this information before 26 Jan 2023 to assist with the process."
e.sasson
OP3 years agoOk, that's helpful, thanks for the response.
I haven't received any email requesting further info (I've checked everywhere including my spam folder), do you know where I should respond to make my case?
Unavailable member
·3 years agoYou respond in the case...the message you received should tell you. Look in your messages
e.sasson
OP3 years agoJust chatted with ebay customer support. The part of the message saying: "We have sent you an email requesting further information to allow us to investigate your case" was a mistake. I am to wait for response from the seller or from ebay.
Unavailable member
·3 years agoAlrighty then.. you've got your answer.
Good luck.