Confused about refunds | Returns

joolsm1972 · 2026-06-08T23:46:00.775000Z

I have just had two items delivered to two different customers damaged during transit. Both buyers put in claims for returns (rightly so) and I have received emails in both cases from eBay saying that, because I used Simple Delivery, they have ‘handled the return’ on my behalf (I do not want the items back, they are now useless) and I do not have to take any action and ‘I will not be charged for this refund.’ However, eBay is holding back the amount of North returns from my seller account so I am confused about exactly what they mean when they say this. I have never had this before, can anyone explain to me what happens now, please?

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