Chinese seller fraudly confirmed return as dispatched becuase does not want refund money back.
When seller sent me wrong item I have requested refund. And instead of to send me return label, chinese seller has confirmed as dispatched and purchase comming back. But I have not dispatched because I have not got return label. I have no idea how thee did it. I reported to ebay. I am not sure that they will sort it. Any advice to sort this case are welcome. Thanks.
PS: It's important to sort this case, because scammers will have way to fraud millions UK customers.Thank you for understanding.
14 comments
12345jamesstamps
·2 years agoI wonder if maybe seller doesn't want item back...and they are probably just going to refund you.
Did you check to see if you got a refund yet?
Sometimes, there is a communication problem. A number of Chinese sellers will refund buyer and not want item returned.
"dispatched and purchase coming back"...words from the seller?
I can never usually get tracking from anything coming from China and kinda afraid to even try to go on Chinese tracking shipping sites.
kensgiftshop
·2 years agoWhat do you mean, the seller has confirmed it as dispatched as returning?
The seller has to send you the money to pay for return shipping.
If they don't, return to the case on day 4 and ask Ebay to step in.
robbie31415
·2 years agoDon't take the risk of giving sellers your personal financial details.
Just repeat please send me a return label as seller is responsible for return shipping.
If they don't send a label then ask eBay to step in and inform them that the seller never provided you a return label and you don't feel comfortable sharing personal financial details with a foreign seller.
Ebay will close in buyer favor and if the seller never provides a label then no return will most likely be necessary.
kensgiftshop
·2 years agoA seller from China can't provide a return shipping label for an International buyer, they have to send the buyer the money to cover the return shipping.
bonjourami
·2 years ago"Don't take the risk of giving sellers your personal financial details.
Just repeat please send me a return label as seller is responsible for return shipping.
If they don't send a label then ask eBay to step in and inform them that the seller never provided you a return label and you don't feel comfortable sharing personal financial details with a foreign seller.
Ebay will close in buyer favor and if the seller never provides a label then no return will most likely be necessary."
Incorrect.
robbie31415
·2 years agoNot incorrect.
If seller is responsible for providing a return label then eBay will side with the buyer if a label never gets provided.
Doesn't matter if they are an international seller. The rules are not different.
You are trying to pretend that a buyer has to have the ability to accept funds from an international seller in order to get their return addressed.
That is incorrect.
A buyer does NOT have to do outside financial transfers in order to return.
Ebay gives it as a suggestion only to handle the matter but is not a requirement and a buyer can't be forced to do so.
When the seller is responsible for return shipping, the seller must provide a return shipping label or another return method that is acceptable to the buyer.
bonjourami
·2 years ago"You are trying to pretend that a buyer has to have the ability to accept funds from an international seller in order to get their return addressed."
No, I wasnt trying to 'pretend' that a buyer has to have the ability to accept funds from an international seller for a return.To tell the buyer not to provide his 'financial information' is disingenious.PP has always been the accepted way for the seller to provide the shipping funds to the buyer.Ebay is well aware that a foreign seller cannot provide a return label and will advise the buyer to obtain the shipping funds from the seller. When that does not happen, on the fourth day of the case,the buyer can ask Ebay to step in, and he will be refunded without having to return the item.
robbie31415
·2 years agoIt's not disingenuous.
Paypal isn't a thing here anymore, I don't care about the old ways.
You incorrectly called my information incorrect because you didn't understand the policy.
Doesn't matter what eBay is aware of. The policy is clear.
bonjourami
·2 years ago"You incorrectly called my information incorrect because you didn't understand the policy."
Ditto..Paypal is not the 'old ways', its the accepted way for a seller to send the buyer return label funds.'Nuff said.Have a good week end.
robbie31415
·2 years agoYou can say ditto all you want.
Paypal is out, and is old. The only accepted way is eBay policy and policy is clear. Seller provides return label or buyer gets refunded without a return, unless the buyer allows other options.
If foreign sellers can't abide by the policy then maybe they shouldn't sell here.
bonjourami
·2 years agoForeign sellers cannot provide a return label, they are supposed to Paypal you the funds for the label. If he does not, after the third day ask Ebay to step in.