changed my mind unchecked on my site preferences
On my site preferences I do not have "changed my mind" checked for reasons that buyers can return their items. Recently, I have had a return automatically opened by the buyer and eBay because the buyer changed her mind. I have had several unsatisfactory conversations with customer service, and am told the same thing over and over. If a seller allows returns, then the buyer can automatically return things because of buyer's remorse, and because they changed their mind. If eBay is going to over-ride the sellers' reasons to allow returns, they why are they given preferences for returns? I am starting to think that I just won't allow returns anymore.
20 comments
kensgiftshop
·1 year agoYou have free returns, so buyers can return for any/no reason.
Having a No Return policy doesn't stop returns, buyers will just lie and file an INAD if they really want to return an item.
12345jamesstamps
·1 year agoI had one as a return...buyer stated they ordered it by mistake...eBay automatically allows the return.
My return had buyer's shipping in the refund.
So remorse did indeed mean nothing on my return.
After 35 days...buyer returned nothing...no tracking and I ended refunding the buyer as that was the only recourse that was given to me to close the case. A 'glitch'...maybe a glitch of the day thing.
Good luck.
lacemaker3
·1 year agoif you accepted returns, then you couldn't put any limitations on it. You had to accept returns for any reason.
Edit: Never mind. I found it.
https://www.ebay.com/rt/editautomation
That is in setting up your return preferences, which is accessed from this page:
https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests/setting-rules-return-requests?id=4368
However, those reasons only apply for return preferences to automatically process returns for you. So any reasons that you don't allow to be processed automatically, you would have to handle those manually.
If they are not processed automatically, that doesn't mean that you can refuse to accept them. You just get a choice for how to handle them. For example, you could choose to offer a partial refund and let the buyer keep the item, instead of make them return it (it would be the buyers choice to accept the offer or not). If you don't respond to the request within 3 business days, then the buyer can ask eBay to step in, and eBay may either approve the return and issue a return label (if they can), or just issue a refund.
There isn't any option to reject the return, when you have a returns policy (of any days length).
allkindsofneatstuff
OP1 year agoOK, that makes sense. I do not have “changed my mind†checked off. I do not want people just returning because they changed their mind, yet they are automatically being able to open a return, because eBay is allowing them to under the clause of buyers remorse because I am allowing returns. I just don’t understand what the point of those preferences on the preference site page are if I am clarifying that I do not want people returning things just because they changed their mind, and they’re still being allowed to return?
lacemaker3
·1 year agoThose check boxes are for your return preferences, which are in the context of approving the returns automatically. So when you uncheck a reason there, it just means that it won't be approved automatically.
You can set up return preferences so that returns are handled differently based on the reason, but you can't refuse to accept returns for any of the reasons.
Those check boxes do not apply to your return policy itself, just to your preferences for automatically processing returns.
The bottom line is that if you have a return policy (of any days length) then you have to accept returns for any reason.
If you don't want to accept remorse returns, then you have to go with a No Returns policy. That's the only way.
Buyers can still ask for a return, but honestly, if you say No Returns then some buyers won't bother asking, and will just go straight to a not-as-described MBG case to force you to accept the return. And then you would get a defect for NAD.
If you have a returns policy, and the buyer selects a remorse reason, then you don't get a defect for the return.
allkindsofneatstuff
OP1 year agoI'm sorry, I don't understand what you are saying?
mtgraves7984
·1 year ago@allkindsofneatstuff
Ah... now I understand what you meant ^^^ by: "If a seller allows returns, then the buyer can automatically return things because of buyer's remorse, and because they changed their mind." << That sentence should have said : If a seller allows returns, then the buyer can automatically return things including for buyer's remorse, and because they changed their mind.
Yes... you offer 14-Day Free Returns... even for "changed my mind".
You might consider using 30-Day (Buyer pays) Returns... at least that would allow you to not accept remorse Returns.
lacemaker3
·1 year agoI don't think that is correct.
With (Buyer pays) returns, the seller still has to accept the return, they just don't have to pay for the return shipping, unless the buyer uses a not-as-described or other seller-fault reason.
mtgraves7984
·1 year agoHmmm... 🤔
Heck, I haven't sold in a year... but way back then, I used 30-Day (Buyer pays) Returns and I had the option of accepting or declining those for remorse reasons. (Remorse return shipping was paid by the buyer when I'd accept one.) Of course, NAD Returns were always automatically accepted and return shipping was on my dime.
If those rules don't apply anymore, I need to know that (if only to offer help to current sellers) when I post here. Hmmm... 🤔
lacemaker3
·1 year agoWell, I haven't sold for a long time either (longer than you). But as far as I know, if the seller accepts returns, then they have to accept them. They don't get the option to refuse buyer's-remorse returns, if they have a policy that accepts returns.
I'll take a look and see if the policy has changed ... 🤔
Edit, I found it, and no it hasn't changed:
https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests?id=4115
mtgraves7984
·1 year ago@lacemaker3
Check this link.>> Setting up your return policy | eBay
I read, "When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might assert who pays for return shipping or that you’re willing to accept returns for a specific period of time after a sale. Whatever you decide your policy is, it needs to be clearly specified in your listings."
lacemaker3
·1 year agoYes, I did see that one ... but it doesn't say that you can refuse to accept some returns, based on the reason for the return. Just that you can decide who pays for the return shipping, or how long you accept returns for.
I think the policy I provided here would prevail, which says that you can't refuse to accept a return because the buyer changed their mind.
The only way to refuse to accept a return for a remorse reason, is to have a "no returns" policy. Of course, that only applies for remorse reasons.
allkindsofneatstuff
OP1 year agoOh all right then! I guess I’m going to change all my listings to 30 days. I didn’t know that there was a difference in the buyers remorse clause between 14 and 30 days. Thank you so much for that.
mtgraves7984
·1 year ago@allkindsofneatstuff
My choice was always 30-Day (Buyer pays) Returns and it worked for me. 🙌
I never considered Free Returns (14-Day or 30-Day), but there were (lots of) times when I would accept remorse Returns, because I knew I could sell the item(s) again. With what you sell, I don't know...
Afterthought... and 'No Returns' isn't worth the time it just took me to type it.
mtgraves7984
·1 year agoI see 14-Day (Seller pays) Returns on your listings. With that policy, I think it doesn't matter if a remorse reason was given. 🤔
allkindsofneatstuff
OP1 year agoWhat significance does a 14 day return have in my question?
lacemaker3
·1 year agoNone.
mtgraves7984
·1 year ago@allkindsofneatstuff
^^^None. To you , the significance is 'Buyer pays' vs. 'Seller pays'... and you offer 14-Day (Seller pays) Returns.
Edit to add: I've never sold using 14-Day Returns, so I can't speak to any remorse 'caveats' for those. Sorry.