Challenge a Return? | Returns

taytri_50 · 2025-02-20T14:29:43.093000Z

I have a buyer who is requesting a return for a weight scale they purchased with the reason being it is defective and in the notes states that it only measures kilograms, not pounds. This information was clearly stated in the title, photos, and VERY pointedly in the description. My store does not accept returns so I feel like this buyer is abusing the MBG by stating it is "defective" when in fact it is not and they just didn't read. I called customer service and they suggested I accept the return and "challenge" the return when it arrives back to me. He basically just said to call them back when it arrives. I've only dealt with a few return-to-sender returns so I'm wondering if someone can provide some insight as to what will really happen when I receive it back and call customer service. I can't imagine they'll allow me to keep the money and have the item back. But the agent seemed to agree with me that this item is in fact not defective based on her comment. I've seen other posts that say just to accept the return, resell it, block the buyer, and report them for abusing the MBG but I hate that I did everything right and was very transparent in my listing and I still get screwed. The customer service agent even agreed that I had it in the description and notes in the buyer's return request clearly show she didn't read it.

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