Cant use seller return shippin label because I live outside the US. PLS HELP!
Hello, I'm an international buyer. Yes i normally use freight forwarder. I recently purchased an item in the US and ship them to my shipper adress (also in the US). Shipper then send it to my country.
When the item arrived it was damaged and I have message the seller and he agree on return for a refund. I opened the return case and seller have sent the return shipping label (USPS).
However, USPS doesnt available in my country. I want to use a carrier that is available in my country to send it to the seller. I wouldnt mine to cover return shipping cost myself.
But in the return case, It seem like I cant do anything other than to use the return shipping label the seller provide.
I have a few questions
1. If I send the item back using my carrier and get a new tracking no. How can I swap it with the one seller provide?
2. If I cant chage the tracking detail how can l let ebay know that I already send the item back?
3. If the item already sent back and still there is no update with the old tracking and it pass the deadline what will happen?
4. If it pass the deadline and seller close the case can i still open a new case and show evidence that I have returned the item?
Thank you for all the answers in advance.
fab_finds4u
·2 years agoeBay MBG says
NOT COVERED:
The buyer used third-party freight forwarding or mail redirection.
That means the seller is supposed to be able to refuse to accept a return for damage during transit. Their responsibility is supposed to end when you use a freight forwarder.
ise710
·2 years agoYes @jokerspock simply leave a private message here for eBay to add your new tracking number.
If the return request closes early at eBay, you can open a second return request here to provide your return tracking number and get your refund.
Or if that's not how you paid, call your card issuer to file a chargeback for Credit Not Processed and provide your return tracking number to get your refund.
Why Would a Customer File a Chargeback With Reason Code “Credit Not Processed?â€
“Credit Not Processed†chargebacks are filed by customers who have returned their purchase but did not receive a refund from the merchant.
jokerspock
OP2 years agoThank you, this is really helpful!
Will try it after I received a new tracking no.