Can I insist on return of item as seller | Returns

andy-barbelman · 2024-05-18T10:22:32.760000Z

Hi. Looking for help please. A buyer contacted me to say there is a tiny chip on an ornament I sold. It wasn't there when I posted it. I am offering a full refund upon receiving it back but he says he wants a partial refund of Â£50 to get it fixed and he doesn't want to 'go to the bother of returning it'! Can I insist he returns it? Thanks

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Can I insist on return of item as seller | Returns | eBay Community