Buyers with 0 Feedback the source of 90% of returns...Why? | Returns

koysas · 2023-05-21T23:32:25.794000Z

I offer Free 30 Day Returns and a Top Rated Seller. Only after I became a TRS did I start experiencing a higher than normal rate of returns. I sell in electronics which is prone to a higher than average return rate but there is one twist, I have noticed that the overwhelming majority of the returns are from buyers with zero or very low feedback and recently opened ebay accounts. Is this just a coincidence or is there something else that may be the issue? My product line is pretty much the same and, while with refurbished home electronics I expect returns, it has become clear that new(er) buyers are mostly the returnees. So, my question is: Is it possible to exclude buyers from purchasing with low/no feedback automatically? I know I can do it manually. Also, is this withing ebay's TOS? Thanks for any input. It's getting a bit frustrating.

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Buyers with 0 Feedback the source of 90% of returns...Why? | Returns | eBay Community