Buyer states video game doesn't work, but I showed a photo of it working on my system in listing
Summary: masterchief247 is discussing an issue with a buyer who claims a video game doesn't work, even though masterchief247 had provided a photo in the listing showing the game working on their system. Several participants, including kensgiftshop, ebooksdiva, and albertabrightalberta, have engaged in the discussion, though their specific contributions are not detailed in the conversation.
Buyer states video game doesn't work, but I showed a photo of it working on my own system in the listing. Now they want to return it for a full refund. I show that I don't allow returned in my listings. Now I have to pay the return shipping just because he filed an item not as described case. It simply isn't true. Why am I being penalized just because the buyer likely has an old game system not reading games well that is the problem? Not the game I sold him.
albertabrightalberta
·4 months ago@masterchief247
Sometimes buyers see a "no return" policy and assume they need to have a "reason" to return an item they just changed their mind about. So in order to return it, they may lie and claim it's NAD (not as described).
Of course they can email you and request a return even without your having a return policy and in such a case, you can choose to accept or decline the request. Also in such a case, should you choose to accept, you can have them pay return shipping. Since you charge separately for shipping, you aren't obligated to reimburse original shipping so in this type of case, you lose nothing except a bit of time in having to relist and resell the item. (Another possibility is that when the buyer realizes they have to cover shipping in both directions, they may just opt to keep the item.)
bonanza125
·4 months agoEbay gives buyers a 30 day moneyback guarantee that's why. It's in the policy which you agreed to. Yes in many cases the video game can work for you but not for the buyer so they are allowed to return it. Majority of the time things go well. Just a select few may have a problem. Accept the return, get the game back so you can refund and relist and move on.
tobaccocardyahoo
·4 months agoYou are not new to selling on Ebay. If this is the first time you are experiencing this situation, after 2.7k sales, you have lived a charmed life.
You should be including in your pricing an allowance for any losses associated with returns. Hopefully, it will just be a little extra profit.
css2001
·4 months agoA photo showing the video game working on your system is not proof that it worked when your buyer received it. Having a no returns policy doesn't matter if the item did not work when received (not as described).
This is eBay's MBG that favors buyers. If you want the game returned you need to send the buyer a prepaid label.
ryry-jj
·4 months agoThis is how eBay operates...if a buyer claims the item does not work and they follow the proper return guidelines and act within ebays' 30 MBG window they can return. Sellers can pay to have the item return or refund and don't require the item back. This is how it works
Unavailable member
·4 months agoIf the item was not working after delivery you should refund in full upon receipt of the return.
The item may have been working for you prior to shipping, but it’s not working anymore.
kensgiftshop
·4 months agoIt might have worked when you had it, but you can't prove it worked when the buyer received it.
digisapp
·4 months agoHopefully--they send you the game back and not just a box. I'm new to this platform but it appears to me that sellers really have no real course of action but to accept the abuse/scam . Instead of stressing over returns such as these---I'm just going to keep track these type of returns and write them off at the end of the year as damaged merchandise.
Happy Memorial Day weekend!☺️
kibble-net
·4 months agoIn theory, yes buyers can return an empty box.
In practice, I've sold 21,000+ items and have never had a buyer do this.
Could it happen eventually? Yes, of course.
Am I losing sleep over it? No.
Selling online is a numbers game. Every now and then a transaction doesn't go your way. It's really not worth consuming any energy being upset about things you can't control when they happen this infrequently.
Just accept the return and resell if you can.