Buyer sent back completely different item
I am so dissapointed in Ebay right now but I feel that I have to warn you guys about this....
I sell garden stuff..I recently sold a Humidity Vented Dome to someone and not long after that they say they want to return it because it is broken and they provide photos...The photos don't look like our product but we think,let's give them the benefit of a doubt and we accept the return thinking that they will never send back the wrong thing.Well,little did we know that they would use our return label and send it back on the last day(29th day).So they send us back two hair clips and some velcro in a small,white poly-mailer.The parcel we sent them was in a 22x12x10 box so already expensive to send and we pay for shipping including returns so there...Obviously the parcel is marked delivered...but it arrives at night so obviously not USPS .So when we get it,we open it while filming and take pics and 'report problem with return' and report the buyer...First time,Ebay refunds the buyer and gives us our money back...FINE!!But irritating because they received what they bought but still got reimbursed!
Second time,one week later,different username,different customer,same ammo!!!I am so angry because after the first time I was weary for these returns considering we have never had a return on this product.So the return was opened and accepted before the first one was returned.One more time,it was marked delivered to our post box in the middle of the night with tracking showing that it was scanned only in CA and it supposedly came from OK . Tracking shows that we received it so we reported one more time that we had a 'problem with the return' and reported the customer.Obviously filming and photos again just for Ebay to rule in their favor so we lose our product,shipping there and back and now I have four hair clips and four pieces of velcro and I have no hair...Unfortunately,we have another return opened with exactly the same product with photos that are not our products....The sellers have been blocked but what if they come back with a new profile again?
What do we do???
Not accept this return?This is theft and fraud and Ebay refuses to do something about it...As sellers,where is our protection?
buyselljack2016
·2 years ago@thefairandfrugalguru
You need immediate assistance from eBay "trust and safety".
Run-of -the -mill CSR will not be able to assist with this situation.
thefairandfrugalguru
OP2 years agoThank you so much....But where would I find that?
orangehound
·2 years ago@thefairandfrugalguru
@buyselljack2016is correct that the run-of-the-mill customer service that is based in third world countries is ill-trained and unhelpful. But, you might be able to find a better quality of US-based customer service by contacting eBay through social media, like Facebook or Twitter.
krazzykats
·2 years agoI would remove the product and relist at a later date or not at all.