Buyer Sends Return 45 Days AFTER Return Closed
Well, here is one for you.
About a week ago I got a notice from USPS I had package coming from Seattle, WA. We've been puzzled as to what it is because we've not ordered anything that would be coming from there and I don't have any open returns.
The package arrived today and it is an item that a buyer opened a remorse return on back in June. They never sent it, and eBay closed out the return July 7. They appear to have used the shipping label I sent them in June, but so far I've not been charged for it.
I am not refunding this buyer, so there is no question as to that. The rules have to mean something, or why have rules to start with? My question is when do USPS return labels normally get charged: When they are initially scanned on the buyer's end or after delivery? I've never paid any attention to when the label charge happens. Thanks.
12345jamesstamps
·11 months agoGiving it to a clerk at the USPS they will not accept it.
I have watched many times while in line as the customer would argue with the clerk.
Apparently it got dropped in the slot of packages.
Will you get charged...I am betting on a no...while others might say yes.
And this brings me to my saying...buyers are not shippers and they do not sometimes return something for they can be lazy...
xadexane
·11 months agoIf it says USPS Ground Advantageâ„¢ Return (note Return) there's no date and the label doesn't expire.
By contract with USPS eBay pays the same average price, whether the return weighs 1 ounce or 70 pounds. But since your return has closed eBay is no longer tracking your label so you won't see a charge for it, even though USPS added one more label to the total bill which eBay pays.
However your buyer may still be within their deadline to file a chargeback for Credit Not Processed and prove the delivered return tracking number to get their full refund. And you'll lose your FVFs and pay for the return label.
Edit: typos
powell-collectibles
·11 months agoReturn label should be good for a very long time – several months. They’re supposed to charge after the first scan, but I’d assume there is a batching process that the USPS uses with third-party platforms.
not that you needed, but I wouldn’t have refunded either. Not unless it was a repeat customer. I doubt that the buyer will even notice. If you failed to send out on time, even with the physical presence of a return needing to ship out, I don’t think he’s gonna notice whether or not his refund was received. Regardless, I don’t wanna care about a refund more than someone else does – if you didn’t care enough to send it out any reasonable amount of time, obviously he wasn’t that worried about the refund.
momtoabeautifuldaughter
·11 months agoI didn't even know a label that old would still be usable?
christworks
OP11 months agoI wondered about that as well. A few months back I overheard a clerk refuse a customer's package that I had a pre-printed label on it that was 7-days old. She told him it was past when they could accept it. I wondered at the time how that squares with the ~3 weeks buyers get to send back returns. I suppose it is a different situation because the label isn't paid for until after it is used. The one on my package was issued June 14, well before the rate increase. If I get billed for it, I would be billed using the new rate, not the rate in effect at the time the tracking number was generated. I think.