Buyer Scammed me | Returns

cosetta · 2023-01-13T02:45:17.990000Z

I have been an eBay member for 25 years. I recently sold a 10k Disney ring and gave the buyer a good price. I packaged the ring well and included a sterling silver necklace (free gift for all buyers). The buyer received the package 2 days ago and messaged me, asking where the ring was. I told them it was in the package. I asked if that package was damaged, they said they didn't notice. I called her Post Office and they said there was no damage. The lady insisted that the Post Office must have lost the ring. Post Office took a picture right before putting it on the truck for delivery and no damage and it was bulky, as if 2 boxes were in it. Buyer stated only the necklace was in the package. She sent a picture via eBay and her package looked much flatter. I knew something was wrong. I called CS and even though they believed me (I carefully packaged it), they stated that I had to accept the return, as the buyer stated she didn't receive the ring. What now?

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