Buyer return item but I didn't receive item because eBay put wrong address on label | Returns

thesile-1218 · 2024-08-17T07:09:56.353000Z

A buyer of mine recently had bought a watch from me and wanted a refunded, and I told him that he needs to send item back for refund. We did a refund request. And he has into Aug 18 to return the package. I paid the shipping label to send it back. Everything was going good into the tracking number said on Aug 12 11:14 that package was ready for pickup not even a few minutes later at 11:33 they said insufficient address and returned the package back to the buyer, I did not have time to check or go to postal because aren't we all busy to do that on the dot. I did open a case like a member had told me to do because first the buyer was demanding a refund but didn't want to return item. All that case did was refunded the buyer without package being sent. I had opened an appeal about not receiving the package and eBay said they can't refund me for the item because buyer proved they did send package but on my end I didn't even get it and they told me to contact local carrier but there aren't option on the website to contact them. Which is **bleep** in my opinion, bec yes the buyer did send it but it was returned to him because eBay failed to put my shipping address on the label. Now I'm under -82.24 because of the refund and all the extra stuff that eBay does like fees etc. I tried contacting buyer to see if they could kindly send it back but they aren't responding. Buyer didn't even try to contact me about the label having wrong address.

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Buyer return item but I didn't receive item because eBay put wrong address on label | Returns | eBay Community