Buyer Opens Up Return For A False Reason...
Just had a buyer open a return for "wrong item sent". They were kind enough to upload a picture of what they received. She is claiming she received Jockey Matte and Shine, not the jockey Smooth Effects. Am I missing something here? The first photo is the one she included in the return as what she received, the second one is my listing. And I have free returns, so gotta love that eBay will not change the faulty return to a remorse reason and leave it my metrics.
13 comments
simply-the-best-for-you
·3 years agoI didn't realize it still counted against your metrics. Sorry 😞 Yeah, it makes no sense, if you have free returns, why open a SNAD at all? Unless of course they didn't know they were. I've certainly had that happen, where the buyer had no idea of the ramifications & just thought she was letting me know of an issue. I hope your luck turns soon!
simply-the-best-for-you
·3 years agoGood eye @supercharger-parts ! Seems like a confused buyer, but if you have free returns, not sure it really matters, if they actually want to return it. If it was meant for someone else, you can prolly get them to close the case. Hopefully!
@spreadlovelikefire Honestly, I tend to have great customers, truly wonderful! The other day I just got my first fake SNAD that came back covered in hair, both pet & human & stunk really bad. I have never experienced that before! IDK if it's a trend, but I sure would like to know how something that only sat in her house for a few days could acquire the smell that fast ðŸ¤
spreadlovelikefire
OP3 years agoDon’t get me wrong, I have some wonderful customers. But these past two weeks, my word, something must be in the air. I do have free returns but false snads still affect my seller metrics. That’s what ticks me off, not really the return. If a seller has free returns why on Earth would eBay care if something is a snad? I would be out of business really quickly with all the money shelled out for items being returned. Seems like a money grab on eBays part. Or just lazy programming. I’m sorry you got a snad that was false then coveted in pet hair. I’ve gotten some items back before that smelled of smoke so bad I couldn’t resell them.
susanb1872
·3 years agoBesides the ripped tag, the tag is in a different spot. One is on the waistband and the other is below the waistband.
spreadlovelikefire
OP3 years agoThe tag isn’t ripped, it was bent because I had more than one size of these. So I take pictures of one item then list the different sizes. The colors are the same, the upc number matches the listing, the size matches the listing. She specially said it was because she received a pack of Matte and Shine, these are not them.
inhawaii
·3 years agoYou are 100% correct, but if the buyer says it's different, it's different.
It looks like you have been around long enough to know that.
spreadlovelikefire
OP3 years agoOh I know it, just venting. I find it funny that a buyer can include an exact picture of what they received and it matches the listing but eBay will still ding my seller metric for sending the wrong item. A buyer could write in the return “I am opening this false snad because I am messing with this seller, it’s actually exactly as described†and ebay will still count it against the seller.
inhawaii
·3 years agoYes, sad but true.
supercharger-parts
·3 years agospreadlovelikefire
OP3 years agoThe corner is just bend for picture purposes as I have several sizes of these.
toysaver
·3 years agoThey both say smooth effects at the top.
simply-the-best-for-you
·3 years agoWeird. They look the same other than some lighting differences; I would seek clarification from the buyer. Maybe it was meant for another seller?
spreadlovelikefire
OP3 years agoI did, they haven't responded. On a side note, their feedback left for others is awful. I feel like sales have tanked and we are scraping the bottom of the barrel with these buyers now. I've had so many returns, cancellations, and just weird inquiries in the last week that I'm starting to consider throwing in the towel. I'd rather have zero sales, which is quite possible, than deal with buyers who open up false claims or high returns.