Buyer Not Opening a Return Request | Returns

tod184 · 2023-09-20T06:37:46.882000Z

A buyer contacted me and was not satisfied with her purchase and she wants her money back and threatens me with negative feedback. She is not a new buyer. I told her I offer free returns and eBay will give her a free shipping return label. Her next message asks me to send her a free shipping label or just charge her for the return shipping. I message back that she needs to open a return request. It is an option she can find next to her item listed in her Purchased list. Her next message she finds more complaints about the item and tells me to send her a free return label. I told her if she is not finding the Return Request option to give eBay a call and they can open one for her. I'm not sure how to send her a shipping label on my own without eBay involvement.....and now I'm not sure I want to. Thanks for any comments.

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Buyer Not Opening a Return Request | Returns | eBay Community