Buyer lied about reason for return, I receive back an item in different condition.
The buyer claimed my Near Mint record was scratched, sent pictures on the return of a scratched record, and upon receiving the item back, there were no scratches on the record but my record sleeve is badly damaged now. Went from being a $150 item to maybe half that now. I called eBay and they told me to "ask the buyer for permission in regards to a partial refund."
By the way, I'm now paying 20% in fees because of this return instead of the normal rate.
I do not have these issues on Discogs but this seems to be a reoccurring issue here on eBay because the people know they can play the system.
Is this how we should be treated as eBay sellers?
1 comment
mtgraves7984
·3 years agoIt's tough to sell here, but you surely know that by now.
I'd offer that you revisit your Returns policy. As a TRS, you have the ability to discount the refund by up to 50% when an item returned is destroyed/de-valued... if you only offered (at least) 30-Day Returns. I realize that half doesn't make you whole, but it sure lessens the sting of the (impending) full refund. Good luck moving forward.