Buyer late contact, Can't Return | Returns

look4gr8deals · 2023-01-18T22:38:47.723000Z

I sold my daughters Iphone and 2 broken Iwatches as "parts only". Item shipped on November 5th within the USA. On December 17th after our 30 day unqualified return policy had expired we get a message saying the phone was locked. My daughter was sure she had it unlocked, I'm but not questioning that it was OUR listing error. They wanted her password. Sent it. Then they said it still wasn't unlocked even though they could access it. I said even though it was over the 30 day return, just go ahead and it return it all, gladly refund your payment. We were told he couldn't return it as he was now iliving n the Ukraine and it would cost too much to return. Now he wants his money back, but can't return the phone. Realizing it must have been our mistake to list it as unlocked under the parts only category, we're trying to be fair but it seems a bit unreasonable to give him his money back and keep the phone. ($150) transaction. I'll do whatever is reasonable, please jump in with the magic answer! Thanks.

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