Buyer has item and all her money back Ebay refuses to help | Returns

speedracing4me · 2024-01-31T01:27:58.288000Z

Buyer emailed me (before purchase) asking if she could buy only 1 piece for a discount ( the item was a figurine on a base and she only wanted the figurine) I said no they are together. Buyer bought it anyways and when she received it ...SURPRISE she said the base is broke, she wants a return. Ok that's fine. I accepted the return. SHE ONLY SENT BACK THE BASE. She kept the original figurine she wanted all along. I called Ebay immediately and was told to wait for the return to close and then they could escalate it into a case and move forward. Fast Forward a couple weeks 5 phone calls to Ebay later and the buyer has the item and all her money back. Ebay customer service reps have told me THREE TIMES they will open a case and blah blah blah decision will be reversed. Today I finally asked to speak to the" leadership team" who reassured me while I was on the phone that they would be opening a case and that I would receive an email from them. Still nothing. It feels like im out of options at this point. Another win for the scamming buyers on this site.

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Buyer has item and all her money back Ebay refuses to help | Returns | eBay Community