Buyer disputes after return closed
Hi: I have sold on EBAY for more than 5 years but never had a Buyer file a dispute with its credit card company before. I sold a pair of Ferragamo shoes this summer. Listing included a lot of written and photographic info on condition and sizing including specific measurements. I don't typically offer returns (because of prior experiences with buyers wearing/degrading items - especially shoes! - prior to requesting return, but if a buyer asks nicely and pays for the return shipping, I'll accept a return. This buyer demanded a return a few weeks following the sale on the basis the shoes didn't fit. I rejected the return. Return closed. Buyer left a very negative review. A few more weeks passed. Buyer then filed a dispute only claiming item didn't match description but provided no specific info. I responded to the dispute (EBAY makes this very difficult i/m/o - only allowing a small response). Still waiting for resolution. Any advice beside automatically accepting returns? Thanks!
dolcetreasures
·10 months agoThe buyer is clearly committing “friendly fraudâ€. If there is some way you can point out the buyers discrepancy in the reason for return on eBay verses the case they opened, there might be a chance you can win, it has happened before.
simba6
·10 months agoSaying no returns tells the buyer you won't work with them. That sends them to their card company.
soh.maryl
·10 months agoYou "don't typically offer returns"? Are you unfamiliar with eBay's Money Back Guarantee for buyers?
albertabrightalberta
·10 months ago@soh.maryl
In this case, the buyer's request for a return was a remorse request and @annedenise5556 was within her rights to deny the return. The MBG doesn't figure into this case.
This isn't to say that I agree with her denial because had she accepted the return request, the buyer would have had to pay return shipping and since the original listing had a separate shipping charge, that wouldn't have had to be refunded. So the refund would have been for just the $48 (b.o.) purchase price.
The seller would have had the shoes back to resell and the only "cost" to her would have been additional time to wait for them to sell again.
But now that the buyer has opened a credit card dispute for NAD, the seller will likely lose the case since there's no seller protection against NAD.
12345jamesstamps
·10 months agoI have returns but buyer pays for returns....might keep someone not returning the item.
There are always returns in eBay MBG...so there's no point in saying no returns.
'only allowing a small response'...for a dispute?
I wrote a 1000+ word essay of my dispute plus uploaded photo...I can't imagine responding to a dispute has changed.
house*of*paws
·10 months ago@12345jamesstamps
I think the dispute the OP is referring to is with the buyer’s CC company. [I missed that as well initially.]
12345jamesstamps
·10 months agoOP was asking for advice on returns...which I replied to OP.
And I mentioned to OP about buyer's CC company as well.
Doesn't miss anything in regards to advice or the c.c. dispute.
house*of*paws
·10 months agoThen I apologize for misreading/ misunderstanding your post @12345jamesstamps. 🙂
kensgiftshop
·10 months agoYou should have accepted the return, at least you would have got them back.
Now that the buyer has filed a dispute with their credit card, you'll probably be refunding and they'll get to keep it.
annedenise5556
OP10 months agoGot it. A hard lesson . ..
Unavailable member
·10 months agoUnfortunately sellers rarely ever win NAD disputes with their credit card company.
You should have accepted the return in the first place.
house*of*paws
·10 months agoHi @annedenise5556
A ‘few weeks’ plus another ‘few weeks’ likely adds up to longer than ‘30 days’ … the time period of eBay’s Money Back Guarantee.
You can decline the return … OR you can graciously tell the buyer to return the shoes (at their expense) for a refund. You can deduct original shipping cost (that the buyer paid) from the refund.
Doing the latter is more likely to avoid the buyer going to their credit card company … but the choice is yours.
I’m very sorry that this happened.
EDITED TO ADD:
If the buyer already has filed a dispute with their credit card company … it will cost you an extra $20 if you fight it and lose, which you almost definitely will. [My original reply assumed that the buyer had filed the dispute with eBay … after initially messaging you informally about a return.]
annedenise5556
OP10 months agoThanks. I realize EBAY favors the Buyer (even Buyers who abuse the system). Decided to fight it on principle even though it will likely cost me more time, $$, and stomach lining in the end. Buyer likely not a first time scammer.