Buyer Attempting to Return Authenticity Guarantee Purchase
Hello,
I recently made a sale for an item that went through eBay’s Authenticity Guarantee program (a PSA-graded trading card). It passed certification and went to the buyer.
the buyer is attempting to return, claiming the card is fake.
It’s definitely not fake, as PSA graded it without issue, and eBay’s authentication services signed off on it. Will eBay still allow a refund for this? I cannot afford to refund it at this time, as I was under the impression that “no return” authentication guarantee purchases couldn’t be returned once they passed the certification process.
Has anyone dealt with this before? Thanks in advance.
9 comments
game_ghost
OP4 months agoWell today there was finally a follow up on my dispute.
Which is good news. Although I guess I do need to continue to worry about the possibility of a chargeback.
Strangely the item shows as “Returned” in my sale history though. Why would this be the case?
12345jamesstamps
·4 months agoBuyer doesn't know eBay return process on cards...I would say.
You can get a hold on funds...and then it magically just disappears like overnight.
It probably an artificial intelligence thing that does this.
However, selling high end items can be scary...there is always that dispute with a credit card out there.
Always best to have funds to back up a dispute with a buyer's credit card.
I sweat bullets when I sell something expensive(not as high as you of course)...
game_ghost
OP4 months agoAh great now I’m concerned about this as well. Hopefully that would be an easy case to win as well, though, since the PSA Certification Database has proof of authenticity publicly available.
ryry-jj
·4 months agoIn a charge back case the bank would go to eBay and ask, eBay would state the policy, and if everything was done according to policy, and the buyer had a responsibility to have known, most likely the charge back will not occur. And if there is a charge back, you might be protected and eBay eats it if everything did go by AG policy
12345jamesstamps
·4 months agoThis sounds great...however...eBay can move very slow sometimes in anything these days.
eBay could put the funds on hold in a dispute for some time.
And when the seller sells another expensive piece...the seller usually only gets the funds minus what funds is on hold.
The seller eventually wins...but it might be a slow process getting all funds.
So in such a situation...selling another item expensive...I would not depend on those funds to like pay bills or to live off. Just my thoughts and didn't mean to jump in here.
albertabrightalberta
·4 months ago@game_ghost
When a claim is opened, the funds are automatically put on hold.
You should win this one easily.
ryry-jj
·4 months agoI would make sure I have funds available to cover myself...thats just good business sense. However, what #albertabrightalberta said is true and you should be covered by the authentication program....but stranger things have happened.
Every seller/business needs to be able to cover their expenses, and potential returns & refunds are all part of those expenses
albertabrightalberta
·4 months agoThat's the beauty of the AG program.
Even if they decide to accept the return, any refund is on ebay. But since your listings don't offer returns, they'll probably deny the claim.
game_ghost
OP4 months agoWell that’s good news. My email states the funds are being put on hold, but they were already paid out, and aren’t in the account they’d be pulled from if they end up pulling them. Do I need to anticipate that they’ll be pulled until the case is reviewed?