Buyer asks me to send money order and $10 for shipping return...
Buyer messages me saying my brand new barebones mini pc is used and not booting up with his ram he installed. I asked inquire about the issue and asked him to verify some things to troubleshoot the issue. Buyer refuse and says he's not touching it anymore and will take to a technician to look at it. I said that will cost you more than the $170 unit itself and he would do the exact same things I am asking him to do. He would not give me any information about what kind of ram he used, if it was tested, won't check the cables and monitor source settings, didn't assure me that the monitor power was plugged in. Refused to do anything to troubleshoot it. Then gaslit me saying I'm an untrustworthy seller and always knew something was fishy with listings that says no returns. I assured him the unit was new and I unwrapped it myself to remove the ram and ssd. I've sold over 70 items with above average 100% rating. No issues.
I finally didn't want to waste anymore time with the buyer and said just do the return but don't put the reason as defective or not as described because we had not determined what the issue was. Then I get a return for reason of "missing parts or pieces" which is essentially the same as not as described, which will negatively effect my rating. I asked him to cancel it and I'll issue half the return right away and the other half after the item has returned but he refused and went back to the trust issues. We went back and forth about how to go about addressing the return reason and how to address it. He said he'll call ebay tomorrow to see if it can be changed but before this he was lecturing me on how he has been on ebay for 25 years and never had any issue but he doesn't know you can't change the reason of a return.? That was a lie because he has some negative reviews selling computer items. I was getting more suspicious as the conversation went on. He promised me a good review I said I don't want it, I only want an honest and factual review as I will do for him as a buyer. Finally he says he talked with his "wife" and she said to send them a money order for the return plus $10 for shipping, and that he's a retired cop and that if I can't trust a retired cop then you can't nobody else, that was his exact words. Right then I knew this guy was a scammer. I was already skeptical cause I know my item was brand new but anything could happen from the time I shipped it to when he got it.
Finally I said, "I can issue you a full refund right away from ebay if you cancel the return and then I will send you a shipping return label but I am not sending payment outside of ebay."
And he replied, "Let me sleep on it."
What do you guys think and what should I do or what can I do?
worldcoinauctions
·4 months agoThe "ding" from an INAD is from you not doing your part. If you send the return label and then refund when the item gets back you have done what ebay wants. If they don't ship it back you don't even have to refund. Why drag it out, just "sorry you were not happy, I'll refund when I receive it back in the condition I shipped it in, your shipping label is attached."
albertabrightalberta
·4 months agoThat's only partially true.
Correct part: When the seller accepts the return and issues the refund upon receipt of the returned item, the seller doesn't get an "unresolved" ding on their account.
Incorrect part: The NAD claim doesn't go away just because the seller did what he was supposed to do with the claim. The hit to the seller's metrics remains no matter how the case is handled.
1healthtruth4sale
OP4 months agoNot true, even if I do my part, it's still an INAD ding on my account.
kensgiftshop
·4 months agoJust accept the return and provide a shipping label
1786davycrockett
·4 months ago@1healthtruth4sale
Since your buyer has already opened a NAD case against you, the only logical step is to accept the return and send the buyer a return label -- you refund when you receive the item back -- no excuses, no delays.
Your responses to the buyer after the NAD case was opened may be considered to be "stalling" excuses by eBay -- which may have killed your case already.
At this point, if your buyer asks eBay to step in, you will lose -- eBay will claw the refund from your account, the buyer may be told to keep the item, and you will receive a defect on your account -- which you cannot afford, being a relatively new seller.
No more excuses -- accept the return and refund when you receive the item.
1healthtruth4sale
OP4 months agoThanks for your reply.
christworks
·4 months ago@1healthtruth4sale
Listen to me. You need to be done with this. Refund your buyer. Let them keep it. Stop worrying about the return reason. Stop worrying about feedback. Block the buyer. Refund in full, and be done with them. They win this.
It does not matter whether they cancel the return. The INAD does not go away when they cancel the return. A buyer can open an INAD return, never return the item, eBay closes the return in the seller’s favor automatically, and the INAD is still there. Focus on selling—that is your best defense against INADs. If you keep violating policy by asking buyers to do things they shouldn’t do, your time here will be short-lived. I don’t want to see that happen. Get your head in the game. Take the loss on this one and move on.
Next time a buyer has an issue, unless they want to return the item, don’t direct them to open a return unless you are okay with it no matter what reason they pick. If they lie, you still take the return and you report them. If they do open a return, send them the label or refund them. Don’t ever send a 50% refund on the condition that they will send the item and then you fully refund. If the buyer wants a refund, wait until they send it back and then refund them. eBay’s policies are quite clear—there is no need to make things so complicated.
1healthtruth4sale
OP4 months agoThanks for your reply.
albertabrightalberta
·4 months ago"I finally didn't want to waste anymore time with the buyer and said just do the return but don't put the reason as defective or not as described because we had not determined what the issue was. Then I get a return for reason of "missing parts or pieces" which is essentially the same as not as described, which will negatively effect my rating. I asked him to cancel it and I'll issue half the return right away and the other half after the item has returned but he refused and went back to the trust issues."
The buyer is claiming your item isn't "as described." And since you told him to return it, he chose the correct reason.
You shouldn't be telling the buyer not to open a NAD (not as described) claim when that's exactly his complaint. (It doesn't matter whether it's truly NAD or if he's lying. With that claim, you MUST accept the return and issue a full refund upon receipt.)
You also aren't allowed to tell him to cancel the claim and bribe him with a large credit!
If he reports you, those are two violations that will ding your account.
"Finally he says he talked with his "wife" and she said to send them a money order for the return plus $10 for shipping,"
When you accept the return, he'll get a prepaid (by you) return shipping label. So you don't need to send any money for shipping it back.