Buyer: advice on returning incorrect item - return label insufficient weight | Returns

gr_94331 · 2025-03-20T21:21:21.970000Z

I'm in New Zealand. Bought something of Ebay for the first time. Some electronics equipment for ~$150. Package arrives. But it's some random cheap joystick component - not what I ordered. The ebay store seemed reputable. Sold with ebay international shipping, and "ebay money back guarantee". I've contacted the seller via the ebay chat. They suggested I raise it with ebay. So I started a return due to wrong item. I've downloaded and printed the return label (DHL). But the weight on the label is only 0.2kg, whereas the item needs 0.3kg for return postage. I've messaged the seller via ebay chat to provide another label. But haven't got a response yet. I'm pretty unsure about the process here. Seems likely that I'm being scammed, but I'm not able to raise anything or contact anyone at ebay until I ship the return. I would very much appreciate your thoughts on what to do next!

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Buyer: advice on returning incorrect item - return label insufficient weight | Returns | eBay Community