Am I The A-Hole ?

I have been dealing with a grade A buttface the last couple of days. I bought a dvd that was listed as clean disc. Sounds great. I got the dvd and opened it. Good lord. As I told them, it looks as if the dvd was tied to a car and dragged through a rocky asphault road. It is extremely rare that I see a disc THIS scratched up.

So, of course, I requested a refund on the grounds of the received item was not in the condition that it was listed in. The seller responded and tried to blame the dvd's condition on the post office...when it obviously wasn't. This is the listing...

https://www.ebay.com/itm/204632125616

and here is what they sent to me.....a legal threat.

"The DVD was intended as free. We didn't ask or expect it back. We've sent 5000 discs out or more, but you're one of 2 that handled it this way. The other one got kicked off ebay. Think about that for a moment. You are 2 of 5000. 5000 people seem to get it right, but somehow common courtesy is lost on you - even with a rapid refund. Luckily most are not like you.

And it's best to think before you make claims about others lying. Claims in writing can backfire. So go ahead and leave the feedback in a public forum - don't remove it. If that results in money earning loss, a friends attorney will look that over and may suggest filing to make things right. If they see it as a claim, maybe I will take their legal suggestion. Very disappointed. So unnecessary."

I can't possibly be the A-Hole, right ? I received an item that was clearly not in the condition it was listed to be in. I told the seller and requested a refund. Then, the seller sends me that nonsense.

More info...

the disc was described as clean, even though it was extremely scratched. At least I got my money back. Shame though, as this is a rare dvd and the only one in better condition is 100 dollars. Oh, well.

Feedback replied by seller the-big-hangup.

$10 underpriced item was shipped mint. I can't speak on behalf of USPS performance. Buyer Got a 5 minute instant refund, and a free disc, and excellent service. But undeserved, as they chose to feedback bomb us anyway. Ebay needs to step up for sellers. We've been at this 11 years and considering dropping ebay entirely.

Follow-up from: e***r- Feedback followed up by buyer.- Feedback followed up by buyer.

That's a lie. Shipped mint ? Yeah, right....that's why the disc looked like someone dragged it behind a car on rocky asphault. I didn't get a free disc, so that's ANOTHER lie. I had to send the dvd back to get the refund. Stay as far away from this "person" as you can.

vamprechaun

379 View listings

Posted 2 years ago·Last reply 2 years ago

8 comments

bennotbill

·2 years ago

1025 View listings

"Clean" can be taken in more than one way. I've seen some big sellers describe their items as well worn but clean.

I expect they meant - completely scratched but I wiped it with a damp rag so it's cleanðŸ˜€.

1786davycrockett

·2 years ago

5762 View listings

@vamprechaun

According to the seller's original feedback response -- "$10 underpriced item was shipped mint."

Except that the seller's original listing states in the item description that the disc is only graded as "Good."

Hmm -- mint -- or good?

Must be the same -- right?

lakefor94

·2 years ago

122 View listings

I would have never messaged with the seller or left feedback. There is no point.

The bad thing is if you are negotiating another purchase with another seller and the seller sees this back and forth stuff, they may cease and block your account from buying.

Just allow eBay's automated return process do the work, get the refund and move on.

soh.maryl

·2 years ago

111 View listings

There is absolutely NO need to engage in a back-and-forth dialogue. The item you received was not as described. eBay's Money Back Guarantee offers you a solution to the problem. You open an NAD case.

PS: It is entirely within the seller's rights to require that a buyer return an item before the seller refunds.

legalbeagle52

·2 years ago

939 View listings

@vamprechaun,

I very occasionally sell dvd's & cd's. I've also been buying some cd's recently. I agree it would be great if they had a photo of the disc. When I sell, I always include a photo but most cd sellers do not. When I get a refund quickly, I don't leave any feedback. It's a disappointing sale, but I figured IF they fix it ... with NO problem, NO attitude .... that's all I can hope for at that point.

BUT you were within your rights to leave the neutral. It could have been a negative. I'm confused as to why the seller said it was "free." You said it was sent back. But in any case, I wouldn't get into the back & forth, it's never a good look for anyone.

Once a seller answers back in any unprofessional or nasty way, I'm out of there, I wouldn't buy from them. They only made themselves look worse. (Give the buyer a refund/apology & move on). Bad sales happen. It's how they are handled by both the buyer & seller that really matters.

I would just move on if I were you.

It's done, don't give it another thought.

Good luck finding that DVD (cheaper & in good condition)! ðŸ¤ž

kitschy*loot

·2 years ago

942 View listings

Some sellers think if you get a refund you shouldn't be able to leave feedback unless it's positive, and eBay will often remove any negative feedback if a refund was involved and they may also remove it if you mention anything referring to the refund.

My personal opinion is buyers should have the right to leave whatever feedback they want regardless of refund. In the past I have searched high and low for vintage books or clothes believing they were still in good usable condition, only to get the items and the books were so disgusting on the back or inside that I would never handle it to read, or clothes full of moth bites and other major flaws that went unmentioned. A refund gives my money back, but it does not make it a good transaction especially if the seller is horrible about it.

Your seller is one I would never buy from due to the way they respond to negative and neutral feedback, it's off putting for many and some sellers would do best to learn that.

wastingtime101

·2 years ago

0 View listings

In these situations it's never productive to get into a back and forth. You returned the item, got a refund and left neutral feedback.

The seller is upset about the feedback and their message should be ignored. Do not engage. Move on.

Set up a saved search for the disc and perhaps you'll get an alert for another copy when it's listed that's not $100.

12345jamesstamps

·2 years ago

8786 View listings

I feel the seller should also take photos of the discs as well. It's as if the seller not showing the condition of the disc which is what a buyer is buying as well should be shown. I don't know why a seller cannot take photos of everything in the purchase.