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We think you are a BOT
Getting this message when changing seller. only seems to be on FIREFOX.
"
As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:
- You're a power user moving through this website with super-human speed.
- You've disabled JavaScript in your web browser.
- A third-party browser plugin, such as Ghostery or NoScript, is preventing JavaScript from running."
Is this an Ebay problem? If I cannot get to my seller page then I cannot list or sell or ship.
47 comments
kh-silke
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
williamwillette222
·2 years agoStill broken for almost a year. 4/11/2024 I still cannot contact anyone buying/selling using a computer.
My cell phone ebay app is the only way to contact. Its a joke at this point, Ebay is saying " Do NOT use our service, it is broken and we will not fix it"
Unavailable member
·2 years agoryanrobyn
·2 years agohappened to me 2x yesterday and I use Safari- probably because I have a Mac which shows the site sign in info so things are speeded up. Ebay wouldn't let me do anything until I closed Ebay and started again. It's a BIG pain.
yumminsdieselllc
·2 years agoStill ongoing! Geez, after a long weekend I have so much work to do and cannot!!!
jpjcfashion
·2 years agoLong time user and having this same problem with Firefox trying to login to ebay on one my computers for the last while! Please fix the issue I can't get any work done with that computer at all now!
aces_outlet
·2 years agoeBay - FIX THIS NOW!
The "Pardon Our...." problem on sign in has been going on over a week, even reported by e-commerce bytes. Fix the sign in issue so we can get our work done.
harrjacc
·2 years agoIt seems that eBay is using 3rd party bot detector which is having glitch at the moment. It's been 2 weeks and no one knows when it will be fixed.
ktastic
·2 years agoUhh, this has been happening to me for well over a year now.
ktastic
·2 years agoThis happens to me constantly using chrome. In fact it happened just now trying to reply to this thread.
I imagine maybe using uBlock is the only thing besides having multiple tabs opened at times, but I don't feel like allowing eBay to track everything about me and my browsing habbits, god forbid I retain some level on privacy...
unitedinstruments
·2 years agoIts happening to me as well while switching between accounts.
roadking5555
·2 years agoI am seeing this almost daily at home, using latest of version of firefox. Goes away after clearing cache, but it is a pain. Nothing with my computer has changed, no adblocks, scripts, java is enabled ect ect.
yellow-snapdragon
·2 years agoIt's doing that on Chrome as well.
besttrendingdailydeals
·2 years agoHappening to me as well when working on drafts. Very lousy experience.
boopie1fresh
·2 years agoYes, I'm getting that message now when I switch between accounts and can't sign in. Very frustrating. Cleaning out your browser History and cache fixes it but have to do it sometimes a couple times a day.
eburtonlab
·2 years agoI'm getting that message now when I switch between accounts and can't sign in. Very frustrating. Cleaning out your browser History and cache fixes it but have to do it sometimes a couple times a day.
It might be worth using a separate browser for each account and staying signed in to each account at the same time, to avoid having to sign out and back in or delete history in order to switch multiple times per day.
atreecomm
·2 years agoI'm using Chrome and same issue, can't log in.
Sometimes restarting Chrome fixes issue but then there is next issue with creating new listing.
I select previously created shipping policy but instead is Ebay creates a no sense shipping conditions.
When attempting to revise listing and attempting to change shipping policy to previously created shipping policy, there is no success. After saving listing still has this no sense shipping policy.
willow*way
·2 years agoAlso happening on my Chromebook. Glad you got your fixed!
darren210780
·2 years agoGot this today for the first time whilst trying to switch user in Edge.
None of the suggestions below have worked.
Cannot access my other accounts at all now!!
eburtonlab
·2 years agoCannot access my other accounts at all now!!
Can you sign in using a mobile browser or the eBay app?
willow*way
·2 years agoIs there an incognito / private window you can use? Worked for me to sign in, at least, but does not solve the problem.
eburtonlab
·2 years agoIf a private or incognito browser window allows you to get past the error, but clearing your cache otherwise does not, make sure you are clearing your cache "for all time" if that option is available; otherwise the default may be to clear some recent cache data but leave older cache data intact.
If your incognito settings have add-ons disabled by default, that might indicate a problem with an add-on could be related to the issue. Try temporarily disabling add-ons in your browser to see if that avoids the error. Then try re-enabling add-ons one at a time (other than NoScript, Ghostery or other script-blockers which can trigger this problem).
willow*way
·2 years agoThanks. I kept at it, as several users have said the cache needs to be cleared multiple times. That seems to have done the trick. I don't have any script extensions or anything ... just whatever came built in with my browser. I'm not aware of having done anything differently that may have triggered the problem in the first place. I've been called a lot of things in my life, but a bot? Hmmm. Anyway, thank you to all for the fixes!
eburtonlab
·2 years agoYou are very welcome!
I do not think you are doing anything wrong at all -- whatever security setting is being triggered is far too sensitive, and lots of folks are suddenly having the same problem as you are right now. Something similar happened a couple of years ago and folks had problems until the security settings were dialed back to avoid the false triggering.
wastingtime101
·2 years agoHey @devon@ebay @kyle@ebay @elizabeth@ebay !
There are countless posts about this across the tech board, and several on the selling board.
I remember what @eburtonlab is referencing about this happening a couple years ago and not stopping until eBay adjusted their security settings which appear to be overzealous.
Can you get this escalated? One look over the first 2 pages of the tech board and you can get an idea of the scope.
kyle@ebay
Hey @wastingtime101 thanks for tagging us. It definitely looks like this has been causing a lot of friction for both new and experienced eBay users. We'll be glad to get this passed on!
kyle@ebay
Hey everyone
@txukman @wastingtime101 @eburtonlab @shipscript @darren210780 @willow*way @boopie1fresh @atreecomm @besttrendingdailydeals @yellow-snapdragon (tagged as many as I could)
Quick update: I found that our tech team had already created an Alert for this issue! Alert14917.
I have updated the tech board with this alert info as well.
shipscript
·2 years agoI've seen this before in Firefox. I typically open a bunch of pages in new tabs and then go look at them. That was the only reason I could come up with for the issue. None of the three bullet points applied to me.
However, you mention you are doing this when changing your login from one seller to another? Are you seeing this on the listing creation page, or at login?
txukman
OP2 years agoI had about 7 tabs open (F/B, ebay etc). I tried to log in as per normal with only 2 tabs open. Sign in accepted my user name and password and then up popped the message. Tried it several times and finally changed to Goggle chrome and signed in as usual. it worked
Thank you for your help.
eburtonlab
·2 years agoAnother thing that may cause that error is a link that is not redirecting properly, and causing a redirection loop, which can look to eBay like you are trying to load hundreds of pages in a short period of time, like a bot.
If you get that error when following a particular link, see if you can find an alternative link to get around a redirection problem.
eburtonlab
·2 years agoAre you able to sign in to eBay using a different browser, or a private browser window in Firefox?
If so, try clearing your browser cache and manually deleting eBay cookies.
Check to see if JavaScript is enabled here:
https://www.whatismybrowser.com/
txukman
OP2 years agoI changed to google chrome and signed in ok.
Thanks
Andy
eburtonlab
·2 years agoYou are very welcome -- glad to hear that you found something that works for you.
Thanks for following up to confirm.
willow*way
·2 years agoI'm having the same issue on my Chromebook. I am running Java as per the link that was provided in another response. I cleared my cache, closed my browser, and restarted and still get the error. I do have multiple tabs open, but I always do. First time getting this error. Fortunately, I can sign in using an Incognito window. What the heck, eBay?
Pardon Our Interruption...
As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen: