Urgent: Issue with Seller Hub Customer Questions Link | Report eBay Technical Issues

elpbeautysupply · 2023-10-05T16:24:36.377000Z

Subject: Urgent: Issue with Seller Hub Customer Questions LinkDear eBay Customer Support,I hope this message finds you well. I am writing to urgently address a critical issue I've encountered within the Seller Hub, specifically concerning the link to customer questions.The problem is twofold:Link Redirect Issue: When I click on the link to customer questions, it redirects me to the listing section instead of taking me to the customer question section, where I expect to find inquiries from buyers.Missing Action Option: In addition to the redirect problem, the option to mark customer questions as answered is completely missing from the menu. This feature is crucial for maintaining efficient communication with buyers.These issues have caused significant confusion and inconvenience for sellers like me, as it appears we are not addressing buyer inquiries promptly. This is certainly not the case, and it reflects poorly on our customer service.I urge you to investigate this matter as a top priority and take immediate action to rectify the problem. Having a functional and user-friendly platform for managing customer questions is vital for both sellers and buyers.Thank you for your prompt attention to this pressing issue. I look forward to a swift resolution.Sincerely,elpbeautysupply

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