Unable to send mockup image for personalisation product
For two years there have been no hitches
Customer wants to see how their personalisation request would look so I send image via listing
For the passed two weeks I have had to revert back to "Classic View" to send images
But now even that has stopped
Images are medium sized and all under 1mb - I've tried smaller but still the same
I do have message at top of ALL my messages saying :-
Don't exchange contact details to Buy or sell outside of eBay policy buy or sell outside eBay.
I've never asked someone to go outside ebay
I rang ebay and they said they would start a ticket .... a week ago
Can anybody help please? Sending mockups is a big part of my business
Oh....I don't get any error messages - I upload the image but the submit button remains greyed out...or in the new messages view.....nothing happens when I try and submit
regards
AF
2 comments
artie-farties
OP3 years agoSorry - first line should read:-
Customer wants to see how their personalisation request would look so I send image via messages
artie-farties
OP3 years agoSorry - in classic view the reason it didn't work is I hadn't added any text in message
So classic view still works
BUT....I much prefer the new messaging system...that definitely doesn't allow me to send images