Unable to request call back through help chat
Chatting with automated assistant keeps looping back to email option and I need to request a call back
3 comments
Chatting with automated assistant keeps looping back to email option and I need to request a call back
mtgraves7984
·1 year agoChatting with automated assistant...
@reducingewaste
Feel free to share your issue here. We're humans, but with loads of knowledge and hands-on experience. 👂
redmodelt
·1 year agoYou could also ask your question on one of the chat boards here in the community forums. Lot of good people that know a thing or two about how eBay works would be happy to help.
eburtonlab
·1 year ago@reducingewaste
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment. Some specific issues, such as feedback issues, seem to result in an email link.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/