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Unable to report an item as "not received"
When I try to report an item as not received, I get the attached error message. The packages were reported as delivered in tracking, stating it was put on my porch. But they aren't on my porch. I try to report that and I get the above error when I click the "I didn't receive it" link under "More Actions".
This seems like it's a major issue.
11 comments
pauledw62
·2 years agoHave tryed to get this taken care of I sent a lot of messages but never got a response! But went back into my checking account they took my money 39.26 from our account. I kept trying for a response but another vendor told me to contact you! The name that took my money was Parsa Rana California U.S. will never order from eBay will try Amazon!
dryophelia
·2 years ago@pauledw62
If you would like some guidance, start a new thread with a detailed description of what has happened in YOUR situation.
If you’re just venting, then you’ve accomplished that.
kh-adrian
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
wastingtime101
·3 years agoHey @jojuli_51 hopefully the app suggestion worked for you. If it didn't you can contact customer service through chat or callback here:
https://www.ebay.com/help/contact_us?id=4002&st=10
Ask them to add your account to ALERT14812 (that's the tech ticket number for this problem) and they can also assist you with filing the claim.
jojuli_51
OP3 years agoVery helpful, thanks. They responded to me shortly after contact. We're working through it.
eburtonlab
·3 years agoIf you are attempting to start an "item not received" case using a browser and getting a "technical hiccup" error:
Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.
klhmdg
·3 years agoGlitch aside -
If the item shows delivered to your porch the not received case will not go in your favor.
You need to check with USPS (?) and check with neighbors.
Unless you can prove the seller didnt ship to your address on the purchase, there is nothing to report.
jojuli_51
OP3 years agoPlenty to report... I didn't receive the item, regardless of who may be at fault. My credit card company requires I file to open a reimbursement claim with them. Which I can't do when the site doesn't work.
Not sure how this reply is in any way helpful. It offers neither a solution nor constructive advice.
titipeo
·3 years agoCheck with your local PO to see if it was actually delivered to your address. If it was, then someone must have taken it, and eBay cannot help you.
If the item was delivered to a disfferent address, have the PO note this in writing, and then go back to eBay with that evidence.
For now, you can not file an item not received case, when tracking shows it was delivered.
krazzykats
·3 years agoGet help with an item that hasn't arrived | eBay
Does this link work for you?
jojuli_51
OP3 years agoIt does not. Same result.